At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com
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Job Function:
Market Access
Job Sub Function:
Reimbursement
Job Category:
People Leader
All Job Posting Locations:
Horsham, Pennsylvania, United States of America, Titusville, New Jersey, United States of America
Job Description:
About Innovative Medicine
Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow.
Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way.
Learn more at https://www.jnj.com/innovative-medicine
Job Description
Johnson & Johnson Innovative Medicine’s Patient Engagement and Customer Solutions (PECS) team is recruiting an Associate Director, Field Reimbursement Strategy & Execution—Oncology. This is an M2 people-leader opportunity to lead three direct reports and shape the strategy, operating model, and execution of the Field Reimbursement Manager organization across the full Oncology portfolio.
This leader will operate at the intersection of portfolio strategy, launch readiness, access and reimbursement, analytics, technology, and field execution. Working closely with brand, market access, Patient Experience, analytics, technology, and field leaders, this individual will translate complex business priorities into clear strategies and scalable solutions that strengthen customer experience, remove access barriers, and help patients start and stay on J&J Oncology therapies.
The ideal candidate is a portfolio minded leader who combines strategic thinking with disciplined execution, develops exceptional talent, and can influence across a complex matrix to deliver measurable results.
A Day in the Life
The Associate Director, Field Reimbursement Strategy & Execution—Oncology will elevate the impact of the Oncology FRM organization across the portfolio. Key responsibilities include:
- Portfolio Strategy & Operating Model: Build and gain alignment of the FRM strategy and operating model across the Oncology portfolio, including operating expectations, portfolio priorities and priority-account approaches. Align objectives, resources, metrics and field priorities with brand, market access, Patient Experience and field leadership, and evolve the model as business and customer needs change.
- Launch Strategy & Field Readiness: Lead FRM strategy for new brands and indications, including objectives, stakeholder targeting, priority-account criteria, field roles, training and ways of working with cross-functional partners. Translate launch plans into clear, compliant and executable field actions, and use field feedback to continuously strengthen readiness and execution.
- Insights, Measurement & Technology Enablement: Define how FRM impact is measured and use customer, market, competitive and field insights to inform strategy, prioritization and execution. Guide dashboards, reach and fulfillment measures, AI-enabled targeting, CRM and other technology capabilities; convert data into decisions and establish feedback loops that improve field effectiveness.
- Capability Building & Field Excellence: Set the capability agenda for the Oncology FRM organization and oversee national meetings, launch and ongoing training, account-archetype work, conference strategy and best-practice sharing. Reinforce role clarity and compliant ways of working while equipping FRMs with practical tools and capabilities that strengthen customer engagement and execution.
- People Leadership & Organizational Effectiveness: Lead, coach and develop three direct reports with distinct areas of expertise. Set priorities, manage capacity, create accountability and build succession strength while fostering an inclusive, high-performing culture that encourages collaboration, thoughtful experimentation and continuous improvement. Model ethical, Credo-based leadership and ensure the team operates in accordance with legal, regulatory and Health Care Compliance requirements.
This is not an exhaustive, comprehensive listing of job functions (may perform other duties as assigned).
The ideal candidate demonstrates:
- Strategic and portfolio leadership: Think strategically, connect portfolio priorities across brands and launches, and balance long-term strategy with disciplined execution and attention to detail.
- Business and market access acumen: Understand access and reimbursement dynamics, patient and customer needs, operational realities, and legal, regulatory, and Health Care Compliance requirements.
- People leadership: Set clear priorities, coach and develop talent, manage capacity, create accountability, and foster an inclusive, high-performing culture.
- Agility, innovation, and accountability: Demonstrates a high tolerance for ambiguity, enjoys innovating and pushing the boundaries of what is possible, manages competing priorities, anticipates change, takes ownership for outcomes, and follows through with urgency.
- Cross-functional influence: Build trusted relationships, navigate a complex matrix, and influence across brand, market access, Patient Experience, analytics, technology, and field leadership without direct authority.
- Operational excellence: Translate strategy and insights into practical, scalable field solutions; establish clear governance, decision rights, handoffs, and execution rhythms.
- Data, analytics, and technology fluency: Use metrics, dashboards, CRM platforms, AI-enabled capabilities, and field insights to improve prioritization, decision-making, and execution.
- Communication: Communicate clearly and persuasively, simplify complex topics, and tailor messages to engage field teams, cross-functional partners, and senior leaders.
- Patient and service orientation: Demonstrates empathy, service orientation, and a strong passion for improving the patient and customer experience.
Required Qualifications
- Bachelor’s degree.
- A minimum of eight (8) years business experience, including experience in Sales, Marketing, Account Management, Access, Reimbursement, Operations, Training, Analytics and/or related fields is required
- Demonstrated experience in access, reimbursement, patient services, or field customer engagement.
- Leadership experience, including responsibility for setting priorities, coaching talent, and driving accountability.
- Demonstrated ability to shape strategy, lead complex cross-functional initiatives, and translate insights into measurable field execution.
- Proven ability to effectively work in a team environment that will require coordination of activities and build partnerships across multiple internal/external organizations, as well as influence without authority when partnering cross-functionally.
- Strong knowledge of legal, regulatory, and Health Care Compliance requirements relevant to the role.
- Strong verbal and written communication skills including the ability to simplify the complex, connect with an audience, and effectively use communication to influence and engage across all levels of the organization
Preferred Qualifications
- MBA or Advanced degree.
- Oncology experience and practical knowledge of the access and reimbursement landscape, including payer dynamics, specialty pharmacy, and patient-support services.
- Experience leading across multiple brands, indications, launches, or a full therapeutic-area portfolio.
- Direct people management, field management, or participation in a Management Development Program experience
- Experience shaping digital solutions and improving patient/customer experience.
- Experience with field reimbursement strategy, priority-account models, launch readiness, capability building, or field excellence.
- Experience using data, dashboards, CRM platforms, AI-enabled capabilities, or other digital solutions to improve field effectiveness.
- Demonstrated commitment to learning emerging technologies, such as AI, through exploration, iteration, and apply new tools over time
- Experience building team AI literacy and confidence, reinforcing trusted and responsible AI use and sound judgement
Travel: This position will split time between Horsham, PA and Titusville, NJ and requires up to 25% domestic travel.
Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers and internal employees contact AskGS to be directed to your accommodation resource.
Required Skills:
Preferred Skills:
The anticipated base pay range for this position is :
$122,000.00 - $212,750.00
Additional Description for Pay Transparency:
Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).
This position is eligible to participate in the Company’s long-term incentive program.
Subject to the terms of their respective policies and date of hire, employees are eligible for the following time off benefits:
Vacation –120 hours per calendar year
Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
Holiday pay, including Floating Holidays –13 days per calendar year
Work, Personal and Family Time - up to 40 hours per calendar year
Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
Caregiver Leave – 80 hours in a 52-week rolling period10 days
Volunteer Leave – 32 hours per calendar year
Military Spouse Time-Off – 80 hours per calendar year
For additional general information on Company benefits, please go to: - https://www.careers.jnj.com/employee-benefits
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