Purpose and Job Summary:
The Insurance Compliance Associate Director is responsible for leading insurance compliance operations across a commercial loan servicing portfolio, ensuring adherence to investor, regulatory, and servicing requirements while proactively mitigating portfolio risk. This role provides strategic leadership over team execution, performance, and process optimization, ensuring consistent delivery against service level agreements and audit standards.
In addition to maintaining subject matter expertise, the Associate Director plays a critical role in driving operational efficiency, developing team capabilities, and leading cross-functional initiatives. This position requires strong leadership, sound judgment, and the ability to translate complex insurance and regulatory requirements into scalable processes that support business objectives and protect the lender’s collateral position.
Essential Duties and Responsibilities:
- Lead team execution by managing workloads, aligning resources, and ensuring delivery against established SLAs and performance metrics
- Establish and monitor KPIs, quality control frameworks, and reporting mechanisms to drive performance and audit readiness
- Delegate effectively and empower direct reports to deliver results, providing clear direction, accountability, and support
- Oversee portfolio risk management, including prioritization of high-risk items, non-compliance resolution, and escalation management
- Lead and coordinate lender and investor audits, including preparation, response, and remediation activities
- Manage insurance compliance processes for specialized portfolios, including investor-specific requirements (e.g., Freddie Mac, Fannie Mae, FHA/HUD)
- Serve as a subject matter expert, maintaining a strong understanding of insurance coverage requirements, servicing standards, and evolving market conditions
- Drive development and enhancement of policies, procedures, and operating models to support scalability and efficiency
- Lead implementation of process improvements, technology enhancements, and automation initiatives in partnership with IT and product teams
- Conduct training programs for new hires and ongoing development for team members to ensure consistency and knowledge depth
- Provide coaching, mentorship, and performance management to direct reports, supporting career development and leadership readiness
- Maintain ongoing communication with team members through regular touchpoints to ensure alignment, engagement, and issue resolution
- Partner cross-functionally with internal stakeholders (e.g., servicing, asset management, risk, and legal) to address complex issues and align on priorities
- Translate operational challenges into strategic solutions that reduce risk exposure and improve workflow efficiency
- Contribute to departmental and enterprise-wide strategic initiatives, representing insurance compliance in leadership forums as needed
- Develop and support testing plans for system enhancements, including requirements definition, defect tracking, and user acceptance testing
- Execute lender-placed insurance and remediation strategies to ensure gaps in coverage are addressed and the lender’s interest remains protected
- Manage pre-securitized or investor-specific loan requirements, including reporting and delivery of required summaries (e.g., ICT updates)
- Perform additional duties and lead special projects, as assigned
- Travel Requirements - Up to 10%
Education, Skills and Experience:
- Bachelor’s degree or equivalent professional experience required
- 6–10 years of experience in commercial insurance, loan servicing, or a related field
- Advanced subject matter expertise in insurance coverages, including Property, General Liability, Auto, Crime, Flood, Wind/Named Storm, and Earthquake
- Deep understanding of commercial loan servicing insurance requirements and investor guidelines (Fannie Mae, Freddie Mac, FHA/HUD, etc.)
- Proven ability to independently assess and mitigate portfolio risk, ensuring compliance with servicing standards and regulatory expectations
- Demonstrated leadership experience managing teams and developing talent, including coaching and performance management
- Strong understanding of insurance market conditions and the ability to assess impact on portfolio risk and compliance strategy
- Experience leading audits, regulatory reviews, and remediation efforts
- Proficiency in Microsoft Office (Excel, Word, Outlook) and familiarity with servicing systems and insurance tracking platforms
- Excellent organizational, analytical, and problem-solving skills with the ability to manage competing priorities in a deadline-driven environment
- Exceptional communication and presentation skills, with the ability to influence stakeholders and translate complex concepts into clear guidance
- Strategic mindset with the ability to drive process improvement, operational efficiency, and scalable solutions
- High degree of emotional intelligence, self-awareness, and leadership presence
- Ability to anticipate business needs and proactively implement forward-looking solutions
- Strong collaboration skills, with a demonstrated ability to work effectively across teams and functions
- Commitment to maintaining confidentiality and exercising sound judgment in decision-making
Annual base salary gross: $120,000 - $145,000 (OH and Remote). The base salary range represents the estimated low and high end of ORIX’s salary for this position based on geography. Actual base salaries will vary and will be based on various factors, such as candidate’s qualifications, skills, competencies and proficiency for the role. The base pay is one component of ORIX’s total compensation package for employees. Other rewards and benefits include cash bonuses, long term incentives, health insurance, accident and life insurance, and retirement benefits. Please visit our Benefits page for additional information.
Life at ORIX
We are committed to the health and well-being of our employees and offer a quality, competitive benefits package that provides valuable healthcare and financial protection for our workforce, while emphasizing a healthy work/life balance.
You Time
We want you to have the time needed to recharge and manage life with our competitive vacation policy, floating personal holidays, extensive leave options, our annual observed holidays, and more.
Family Care
Every family has a different journey and ORIX USA Group is proud to offer extensive benefit programs such as: infertility coverage, adoption support, child and elder care, fully paid maternity, and generous parental leave benefits to help you and your families along the way.
Flexible Work Arrangements
ORIX associates enjoy the advantages of our hybrid working model with a 3 day in-office minimum requirement.
ORIX USA is an equal opportunity employer, providing equal employment opportunities (EEO), and is committed to diversifying its workforce. All employees and applicants for employment will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law. This policy applies to all terms and conditions of employment.
