Associate Director, Integrative Student Services - MBA Program, School of Business

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Job Description Summary

Overview
The Wake Forest University School of Business is seeking qualified candidates for the role of Associate Director, Integrative Student Services – MBA Program. Working as part of a dynamic, innovative, and collaborative Student and Academic Services team, this role manages the day-to-day operations of an engaging, supportive, and inclusive graduate student experience in a professional school setting. Serving as a key practitioner within an integrated model, this role intentionally connects advising and coaching, student success and wellbeing, engagement and transition programming, and overall student support. In close partnership with faculty colleagues and functional area partners, this position integrates academic and student services to enable holistic student development, success, and institutional excellence.

This is a full-time, in-person position located on the Reynolda Campus in Winston-Salem, NC.

Job Description

About the Role

Essential Functions:

• Coordinates operational, logistical, and administrative functions associated with the MBA program student experience.
• Works in an advising capacity with individual students, student teams, and student leaders.
• Provides academic advising and coaching to MBA Program students.
• Champions a student success orientation across the program experience, continuously assessing student needs and working proactively to support success on individual and group levels.
• Develops and coordinates marquee program events (e.g., new student orientation/transition programming, team-building events, milestone celebrations, and other co-curricular events), including liaising with internal and external stakeholders where appropriate.
• Designs and facilitates student experiences in extra-curricular contexts in pursuit of the school’s strategic vision and supports relevant curricular and co-curricular student experiences in collaboration with relevant faculty and staff.
• Works directly to identify and support students in personal, social, or academic distress.
• Manages regular student-facing communications that include engagement and leadership opportunities, resources, upcoming events, feedback venues, as well as relevant deadlines/deliverables.
• Collaborates to plan and deliver effective new student orientation experiences and ongoing transition, including systematic identification of student needs from matriculation through graduation.
• Actively collaborates with and creatively engages colleagues serving in other functional areas (Enrollment Management, Market Readiness & Employment, Registrar, etc.) as it relates to the student experience.
• Participates in Graduate Integrative Student Services cross-team efforts and collaborations in support of a wide range of graduate business students.

 

Other Functions:

• Leads the planning and logistics of MBA Immersion trips (National & International) while supporting faculty trip leaders.
• May provide leadership or direction to student workers or more junior staff.
• Other relevant duties as assigned.

 

Required Education, Knowledge, Skills, Abilities:

• Bachelor’s degree plus at least three to five years of relevant experience, or an equivalent combination of education and experience.
• Ability to effectively work with a broad spectrum of student populations, staff, and faculty colleagues.
• Ability to exercise sound judgment in determining when to seek assistance from others.
• Demonstrated ability to positively influence colleagues and invite successful collaborations across administrative units.
• Knowledge and understanding of academic cultures, rules, and regulations, including knowledge of the Family Educational Rights and Privacy Act (FERPA).
• Ability to work independently with minimal supervision on a variety of complex tasks concurrently, and the ability to prioritize tasks against key goals.
• Ability to build strong, respectful, and inclusive communities where interpersonal exchange and differences are appreciated and supported.
• Excellent organizational skills, with accuracy and attention to detail.
• Strong interpersonal skills, including verbal and written communication, and listening capabilities.
• Ability to adapt to changing work environments.
• Ability to work beyond the standard workday, including nights and weekends, for programs and special events.

 

Preferred Education, Knowledge, Skills, Abilities:

• Master’s degree in student affairs/personnel administration or a closely related field, as well as three to five years of experience, or an equivalent combination of education and experience.

Accountabilities:

• Responsible for own work.
• May provide leadership or direction to student workers or more junior staff.
• Manage budget in areas of responsibility.

 

Physical Requirements:

Work primarily involving sitting/standing; communicating with others to exchange information; repeating motions that may include the wrists, hands, and/or fingers; and assessing the accuracy, neatness, and thoroughness of the work assigned.

 

Environmental Conditions:

Climate controlled, office setting.

Additional Job Description

This position is not eligible for sponsorship of non-immigrant or immigrant visa status through Wake Forest University. All eligible applicants are encouraged to apply.

About Us

Wake Forest University

Wake Forest University is a private, coeducational institution dedicated to academic excellence in liberal arts, graduate, and professional education. With over 5,400 undergraduates and 3,400 graduate and professional students, the student-faculty ratio is 11:1. Wake Forest is a collegiate university offering a vibrant, intellectual community with a rich cultural life, an impressive array of facilities, and a strong athletics program competing in the Atlantic Coast Conference (ACC). Since its founding, the University has adopted the motto Pro Humanitate, which is exemplified by a deep institutional commitment to public service and engagement with the world. For more information, visit: https://about.wfu.edu/.

 

Wake Forest University is located in Winston-Salem, a beautiful, mid-sized city centrally located in the Piedmont-Triad region of North Carolina. A family-friendly city with high quality schools, a wide selection of restaurants and shops, outdoor recreational activities, and numerous special events, it is known for its vibrant and thriving arts and innovation scenes. Residents enjoy proximity to the beautiful Blue Ridge Mountains (1.5 hours) and Atlantic beaches (4 hours), a moderate climate with four distinct seasons, and a very reasonable cost of living. Winston-Salem offers many of the amenities of a large city but with the sense of community and quality of life of a small town. For more information, visit: www.visitwinstonsalem.com.

 

The School of Business

The AACSB-accredited, nationally ranked Wake Forest University School of Business offers undergraduate academic programs in Accountancy, Finance, Business and Enterprise Management, and Decision Analytics as well as graduate programs encompassing the Master of Science in Accountancy (MSA), Master of Science in Business Analytics (MSBA), Master of Science in Management (MSM), and Master of Business Administration (MBA - on-ground, hybrid and online). Courses are offered at the beautiful home campus in Winston-Salem, the Wake Forest University Charlotte Campus, and/or online depending upon the chosen program.

 

Wake Forest University continues to rank as a top school for undergraduate business education (ranked in the Top 15 by Poets & Quants for Best Undergraduate Business Programs in 2026). Wake Forest MSA students have earned the #1 CPA Pass Rate more than any other school in the past 25 years, and the MSA Program has been listed as a “Top 20 Program” by the Public Accounting Report. For 2026, U.S. News & World Report ranked the part-time MBA Program #1 in North Carolina and Top 30 in the nation while The Economist ranked the MSM Program as #2 in Career Opportunities and #5 overall for 2021. For more information about the School of Business, visit: https://business.wfu.edu/.

 

Farrell Hall and the Charlotte Campus

Located on the main campus of Wake Forest University, Farrell Hall is an inspiring, four-level, 130,000-square foot structure featuring state-of-the-art technology and groundbreaking design to create an environment in which faculty-staff-student engagement and interaction thrives.

Located in The Pearl within Charlotte’s midtown innovation district, the Howard R. Levine Center for Education is the new home to the WFU Charlotte Campus and houses our on-ground and hybrid MBA Programs.

 

To learn more about careers at Wake Forest University, the Winston-Salem community and our other locations and entities, please visit our Career Site at https://hr.wfu.edu/careers/.

Time Type Requirement

Full time

Note to Applicant:

This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by his/her supervisor.

In order to provide a safe and productive learning and living community, Wake Forest University conducts background investigations and drug screens for all final staff candidates being considered for employment.

Equal Opportunity Statement

The University is an equal opportunity employer and welcomes all qualified candidates to apply without regard to race, color, religion, national origin, sex, age, sexual orientation, gender identity and expression, genetic information, disability and military or veteran status.  

 

Accommodations for Applicants

If you are an individual with a disability and need an accommodation to participate in the application or interview process, please contact AskHR@wfu.edu or (336) 758-4700.