Associate Director – Payroll Technology

Accountabilities:

• Lead the global payroll technology landscape, overseeing production support, system enhancements, reliability, and ongoing service performance.
• Ensure the stability and availability of payroll systems while driving timely resolution of incidents, performance issues, and operational challenges.
• Act as a strategic bridge between Payroll Operations, HR, Finance, Digital Technology, business stakeholders, and external technology partners.
• Evaluate upstream and downstream impacts across HR, Payroll, Benefits, integrations, and connected enterprise systems.
• Lead and manage the offshore Payroll Technology team, establishing priorities, allocating resources, monitoring delivery, and supporting team development.
• Drive continuous improvement, automation, process optimization, and cost-efficiency initiatives across the payroll technology environment.
• Support major project deployments, including go-live activities, end-to-end and regression testing, production readiness, and disaster recovery planning.
• Partner with payroll technology vendors, including ADP, to coordinate delivery, resolve issues, and ensure solutions are operationally ready.
• Apply strong knowledge of ADP GlobalView and other enterprise payroll platforms to support system strategy, operations, and transformation initiatives.
• Participate in solution architecture and design reviews while ensuring alignment with enterprise-wide application standards and technology principles.
• Support business customers and stakeholders during project deployments and technology-enabled payroll transformations.
• Develop technical specifications and related documentation required for system enhancements, integrations, and project delivery.
• Perform data analytics and reporting to support payroll technology performance, operational insights, and informed decision-making.
• Collaborate with vendors and business partners to investigate and resolve system performance, integration, and operational issues.
• Participate in workshops focused on system design methodologies, deployment practices, and technology implementation standards.
• Contribute to project lifecycle activities from planning and design through implementation, deployment, and post-production support.

Requirements:

• 15+ years of experience in Payroll Technology, HRIS, enterprise systems, or closely related technology functions.
• Strong hands-on experience with enterprise payroll platforms such as ADP GlobalView, EV5, Workday, or comparable solutions.
• Proven experience managing payroll technology production support and payroll operations in complex enterprise environments.
• Demonstrated ability to lead technology teams and manage cross-functional stakeholders across Payroll, HR, Finance, Technology, and business functions.
• Experience delivering or supporting large-scale payroll implementations and transformation programs.
• Strong understanding of system integrations, interfaces, data flows, and dependencies across HR, payroll, benefits, and enterprise applications.
• Experience participating in solution architecture, application design reviews, technical specifications, and enterprise technology initiatives.
• Strong knowledge of project lifecycles, including planning, design, testing, deployment, go-live, and post-implementation support.
• Excellent leadership, stakeholder management, communication, and collaboration skills, with the ability to work effectively across functions and geographic locations.
• Ability to operate effectively under pressure, manage competing priorities, and resolve complex operational and technology issues.
• Strong time-management, organizational, and self-motivation skills, with a proactive and accountable approach to delivery.
• Self-starter mindset with adaptability, attention to detail, strategic thinking, and strong problem-solving capabilities.
• Experience with data analytics and reporting within payroll or enterprise technology environments.
• Bachelor’s degree in Science, Technology, Engineering, or a related technical discipline; a BS or BE degree is preferred.
• Previous experience working with payroll software and enterprise HR technology solutions is preferred.
• Equivalent combinations of education and relevant experience may be considered where appropriate.

Benefits:

• Hybrid working arrangement, combining regular onsite and offsite work in Bengaluru.
• Opportunity to lead a global payroll technology function and manage an offshore technology team.
• Exposure to large-scale payroll transformation, enterprise systems, integrations, and technology modernization initiatives.
• Opportunity to work with global Payroll Operations, HR, Finance, Technology teams, business stakeholders, and external technology partners.
• Professional growth through involvement in solution architecture, enterprise design standards, automation, analytics, and major technology deployments.
• Opportunity to influence payroll system reliability, operational efficiency, cost optimization, and continuous improvement.
• Exposure to leading payroll platforms and complex global technology environments.
• Participation in strategic projects, system design workshops, testing programs, go-live activities, and disaster recovery planning.
• Collaborative environment with opportunities to work across multiple functions and geographic locations.