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Bengaluru, Karnataka, India
Onsite
About the Team:
Enterprise Systems is the backbone of GSK’s internal operations in Digital & Tech, enabling GSK Global Functions teams such as Finance, Procurement, HR, Legal, Compliance, WREF, CGA and Corporate Secretariat to run seamlessly. This team designs and delivers cutting-edge digital platforms that power critical processes, ensuring efficiency, compliance, and scalability across the enterprise.
Enterprise Systems Management & Business Operations delivers digital solutions that support Enterprise Systems running as a high-performing organisation. This team drives financial discipline, operational rigour and strategic alignment across the ES portfolio that safeguard GSK’s integrity and reputation globally. By joining this team, you’ll help shape systems that support thousands of employees worldwide, driving innovation and reliability in the tools that keep GSK moving forward.
Job Purpose:
The Product Owner is responsible for maximising the value, compliance, adoption, and operational performance of the LabWare Lab Execution System (LES) used to digitise and control QC laboratory test execution. The role translates QC, Quality, site, and regulatory needs into a prioritised LabWare LES backlog and leads delivery across the product lifecycle within strategic, financial, architectural, and GxP guardrails set by the Product Manager and Product Domain Lead. The Product Owner works closely with laboratory stakeholders, Quality, CSV, Tech, suppliers, and delivery teams to ensure LabWare LES capabilities are usable, validated, secure, supportable, inspection-ready, and aligned to standardised laboratory execution processes.
Key Responsibilities:
· Partner with QC laboratory, Quality, site, and digital stakeholders to understand laboratory execution needs and define LabWare LES outcomes that improve compliance, data integrity, analyst experience, and operational efficiency.
· Own and manage the LabWare LES product backlog, ensuring epics, features, user stories, configuration needs, master data impacts, reporting requirements, validation expectations, and dependencies are clearly defined and prioritised.
· Make backlog prioritisation decisions based on GxP impact, business value, laboratory criticality, data integrity risk, defect severity, release capacity, cost, and cross-site standardisation opportunities, escalating strategic trade-offs to the Product Manager or Product Domain Lead.
· Lead delivery activities for LabWare LES changes, guiding Product Analysts, configuration specialists, testers, CSV resources, architects, engineers, and supplier teams to ensure solutions are fit-for-purpose, validated, secure, supportable, and aligned to architecture and quality standards.
· Ensure LabWare LES changes support controlled laboratory execution, including electronic worksheets, procedural step guidance, calculations, specifications, instrument or system interfaces, review-by-exception, audit trails, electronic signatures, and exception handling where applicable.
· Drive operational readiness by ensuring support model impacts, SOP updates, training materials, release communications, cutover plans, hypercare, runbooks, and knowledge transfer are in place before deployment.
· Maintain product performance measures for LabWare LES, including adoption, release throughput, defects, incident trends, validation progress, user experience signals, support effort, and benefits realisation; use insights to drive continuous improvement.
· Ensure product changes comply with GxP, CSV, data integrity, security, privacy, access control, change control, and supplier governance expectations, obtaining input and approvals from Quality, CSV, Security, Architecture, and other SMEs where required.
· Support Solution Architects and technical teams in assessing design options, integrations, environment management, reporting, performance, and dependencies with LIMS, instruments, ERP, document management, identity management, and other connected systems.
· Act as an escalation point for LabWare LES functional issues, defects, prioritisation conflicts, and release readiness decisions, balancing business continuity, compliance risk, user impact, and delivery capacity.
· Promote agile, iterative, value-driven delivery practices while maintaining the discipline required for validated systems, including traceability from requirements through design, build, testing, approval, release, and ongoing periodic review.
Basic Requirements:
Education: Bachelor’s degree in computer science, Engineering, Life Sciences or related field (or equivalent experience).
· Typically 5+ years of experience in product delivery, laboratory informatics, LabWare LIMS / LES, QC laboratory systems, or process-led technology roles in a regulated environment.
· Proven experience defining, prioritising, and delivering requirements for laboratory execution, LIMS / LES, electronic worksheets, analytical workflows, reporting, interfaces, or validated laboratory systems.
· Experience working directly with QC laboratories, Quality, CSV, IT, suppliers, and site stakeholders to translate laboratory needs into feasible, compliant, value-led technology changes.
· Demonstrated ability to prioritise based on GxP impact, data integrity risk, user impact, business continuity, technical complexity, cost, and delivery capacity.
· Experience supporting validated system delivery, including requirements, configuration, testing, defect triage, release readiness, change control, and deployment into controlled laboratory environments.
· Familiarity with regulated change management, periodic review, audit trail review expectations, user access governance, supplier management, and quality documentation for GxP systems.
· Exposure to continuous improvement approaches that simplify laboratory processes, reduce manual transcription, improve right-first-time execution, and increase adoption of standardised digital laboratory ways of working.
· Experience working within agile or hybrid delivery environments while maintaining appropriate validation, traceability, and release controls for regulated systems.
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Why GSK?
Uniting science, technology and talent to get ahead of disease together.
GSK is a global biopharma company with a purpose to unite science, technology and talent to get ahead of disease together. We aim to positively impact the health of 2.5 billion people by the end of the decade, as a successful, growing company where people can thrive. We get ahead of disease by preventing and treating it with innovation in specialty medicines and vaccines. We focus on four therapeutic areas: respiratory, immunology and inflammation; oncology; HIV; and infectious diseases – to impact health at scale.
People and patients around the world count on the medicines and vaccines we make, so we’re committed to creating an environment where our people can thrive and focus on what matters most. Our culture of being ambitious for patients, accountable for impact and doing the right thing is the foundation for how, together, we deliver for patients, shareholders and our people.
Inclusion at GSK:
As an employer committed to Inclusion, we encourage you to reach out if you need any adjustments during the recruitment process.
Please contact our Recruitment Team at IN.recruitment-adjustments@gsk.com to discuss your needs.
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