Associate Director, Quality

Purpose of Job

As the primary owner of the finished goods quality module, this role takes end-to-end ownership of full-lifecycle finished goods quality management — spanning supplier quality system assessment, supplier capability building and continuous improvement, new product development, pilot production verification, mass production quality control, shipment release, and post-market quality continuous improvement. The position oversees team management, business decision-making, risk control and cross-functional collaboration, ensuring stable, compliant and controllable finished goods quality, and supporting the strategic implementation of the quality department, business development and sustainable high-quality brand development of the company.

Primary Duties and Responsibilities

1.Strategy Implementation & Process Optimization
• Translate the company quality strategy and annual targets into detailed execution plans for the finished goods quality team.
• Establish and continuously optimize the end‑to‑end closed‑loop quality management system covering the full lifecycle of finished goods; define responsibilities, authorities, control standards and operational procedures for each phase, and enable effective execution from strategy to delivery.
• Continuously improve management and communication workflows to enhance operational efficiency, resolving pain points such as unclear role definition, fragmented multi‑party interfaces and management gaps.
2.End‑to‑End Finished‑Goods Quality Oversight
• Take overall ownership of quality management across all finished‑goods business modules, covering full‑scope scenarios including supplier quality system assessment and capability enhancement, new product development, pilot‑run validation, mass‑production control, finished‑goods inspection, batch release, non‑conforming material disposition, and closed‑loop resolution of consumer complaints.
• Design and coordinate workstreams for different business modules within the finished‑goods quality team to achieve resource synergy, and drive standardized, systematic and strategic deployment of quality initiatives.
3.Business Decision‑making and Efficiency Trade‑off
• Own core quality decisions for the finished‑goods module, including risk assessment of supplier quality systems, quality deviation evaluation, non‑conforming material disposition, as well as risk review and adjudication for potential product quality issues.
• Govern internal decision‑making criteria, nimbly balance quality compliance baseline against business delivery timelines, and effectively support the company’s business growth requirements.
4.Cross‑Functional Alignment & Stakeholder Liaison
• Act as the primary internal and external interface for finished‑goods quality; routinely engage key stakeholders including R&D, Procurement, Planning & Logistics, and suppliers to efficiently drive day‑to‑day activities for the quality function.
• Facilitate communication on new‑product quality design, corrective actions for critical quality issues, closed‑loop management of consumer complaints, and response to finished‑goods supplier quality incidents. Unify communication output criteria to mitigate information discrepancy and improve overall collaboration efficiency.
5.Risk Control & Continuous Improvement
• Leverage quality KPI monitoring and issue retrospectives to enable proactive risk early‑warning and pre‑emptive intervention, so as to mitigate quality incidents, consumer complaints and brand reputation damage.
• Lead cross‑functional improvement initiatives for recurrent and systemic quality issues, iterating quality standards and operational procedures on an ongoing basis to deliver sustained and steady improvements in finished‑goods quality.
6.Team Management & Talent Development
• Take overall charge of day‑to‑day operations of the finished‑goods quality team, including task assignment, priority alignment, progress oversight and performance management.
• Develop team‑specific skill training frameworks and competency models to target capability gaps, nurture key talents and build up the talent pipeline, and continuously strengthen the team’s professional competence and problem‑solving capabilities.

Education/Knowledge/Experience

Minimum request:
• Bachelor's degree or above in Quality Management, Engineering, Chemistry, or related discipline.
• 8+ years of quality management experience in finished product quality, supplier quality, or manufacturing quality within FMCG, cosmetics, pharmaceutical, medical device, or related regulated industries.
• 3+ years of team management experience.
Competency:
• Strong knowledge of quality management systems (ISO 9001, ISO 22716, GMP, or relevant industry standards).
• Proficiency in quality tools: FMEA, CAPA, root cause analysis, SPC, statistical analysis.
• Excellent cross-functional communication and stakeholder management skills.
Relevant knowledge demand:
• In-depth understanding of finished goods full-lifecycle quality management.
• Familiarity with supplier audit and qualification methodologies; Familiar with quality management workflows throughout new‑product development.
• Data-driven decision-making and risk assessment capabilities.