At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.
Key Responsibilities
Data Strategy & Reporting
- Responsible for development of a data strategy for the Reimbursement and Analytics team and building sustainable measures and integrated scorecards. The focus of this role will be dedicated to supporting Immunology CSP specifically for Dermatology.
- Own identification, recommended solutions, and communication of product reimbursement themes across business areas through clear and concise narratives for all collaborators.
- Lead data reporting and analysis in support of executive summaries and governance presentations specific to product reimbursement initiatives and outcomes.
- Provide support on demand for enterprise projects and/or reimbursement data requests for changing market dynamics and trends to enable data-driven decisions for all partners.
Analysis & Oversight
- Responsible for proactive analysis and measurement of product reimbursement services for all CSPs across service channels, including adherence to business requirements and attainment of business objectives.
- Providing work quality and capacity oversight for other team members in support of product reimbursement services as needed.
- Partner with Data Enablement team and Platform Operations team to ensure data is digestible and available for the Reimbursement and Analytics team. Work with Data Enablement to escalate as needed.
- Responsible for the coordination and prioritization of product reimbursement services escalations across channels. Participate in solution and process innovation to improve product reimbursement authorization outcomes as well as meet the evolving demands of the business (i.e., formulary change initiatives, execution of new affordability solutions, etc.)
- Ensure adherence to all privacy, compliance, and legal requirements as well as CSP Principles with particular emphasis on data protection and appropriate use.
Building Relationships & Team Expectations
- Foster an inclusive, safe-to-speak culture and working environment consistent with Team Lilly expectations, the Lilly Values, CSP Principles and program requirements as outlined by Quality, Legal, Ethics and Compliance, and Privacy.
- Build strong, trusting relationships with peers in the Lilly matrix as well as third-party partners, specifically key business partners at contact center vendors and other functions critical to program and organizational success.
- Participate in learning and development opportunities to ensure delivery of exceptional value to our customers and Lilly business partners, including efforts to obtain expert-level understanding of the healthcare and pharmaceutical environment, trends in call center execution of patient support programs, innovation in vendor technology, and best-in-class customer engagements.
- Operate in a state of continuous compliance while meeting key business objectives. Provide feedback to peers and leaders to help meet individual and team performance goals.
- Prioritize performance management and development discussions with supervisor and mentors. Help team achieve corporate diversity goals and objectives through active participation in diversity, equity, and inclusion initiatives.
- Ensure understanding of team priorities and make strategic tradeoffs to meet business objectives while managing time and financial investments. Drive to continuous improvement in base operations to reduce operating expenses and fuel innovation.
- Leverage support and escalation processes to quickly resolve issues, trend and proactively prevent issues, and see opportunities to improve operations and team performance.
Basic Qualifications
- Bachelor’s degree
- 3 years of Patient Services, Value and Access, Information Technology, or equivalent experience
Qualified applicants must be authorized to work in the United States on a full-time basis. Lilly will not provide support for or sponsor work authorization or visas for this role, including but not limited to F-1 CPT, F-1 OPT, F-1 STEM OPT, J-1, H-1B, TN, O-1, E-3, H-1B1, or L-1
Additional Skills & Preferences
- Business Intelligence certifications (e.g., Tableau, PowerBI)
- Data Literacy and Systems Integration Fluency
- Strategic Planning and Cross-Functional Program Management
- Executive Communication and Stakeholder Engagement
- Strong communication skills and ability to influence without authority
- Previous experience analyzing CSP (or equivalent) vendor data
- Meticulous with a focus on accuracy and precision
- Strong analytical, problem-solving, and investigative skills
- Demonstrated interpersonal skills, teamwork, and people development
- Ability to communicate proactively and effectively with IT and business partners
Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (https://careers.lilly.com/us/en/workplace-accommodation) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.
Lilly is proud to be an EEO Employer and does not discriminate on the basis of age, race, color, religion, gender identity, sex, gender expression, sexual orientation, genetic information, ancestry, national origin, protected veteran status, disability, or any other legally protected status.
Our employee resource groups (ERGs) offer strong support networks for their members and are open to all employees. Our current groups include: Africa, Middle East, Central Asia Network, Black Employees at Lilly, Chinese Culture Network, Japanese International Leadership Network (JILN), Lilly India Network, Organization of Latinx at Lilly (OLA), PRIDE (LGBTQ+ Allies), Veterans Leadership Network (VLN), Women’s Initiative for Leading at Lilly (WILL), enAble (for people with disabilities). Learn more about all of our groups.
Actual compensation will depend on a candidate’s education, experience, skills, and geographic location. The anticipated wage for this position is
$127,500 - $187,000
Full-time equivalent employees also will be eligible for a company bonus (depending, in part, on company and individual performance). In addition, Lilly offers a comprehensive benefit program to eligible employees, including eligibility to participate in a company-sponsored 401(k); pension; vacation benefits; eligibility for medical, dental, vision and prescription drug benefits; flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts); life insurance and death benefits; certain time off and leave of absence benefits; and well-being benefits (e.g., employee assistance program, fitness benefits, and employee clubs and activities).Lilly reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion and Lilly’s compensation practices and guidelines will apply regarding the details of any promotion or transfer of Lilly employees.
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