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Associate Education Services Consultant, Web Design… | Swiftcruit
The Associate Education Consultant supports the development and delivery of learning content for Model N's Ngage and Pendo products. Role requires strong technical fundamentals and communication skills who is eager to grow in instructional design and customer enablement. You will work closely with senior education consultants and product teams to create web-based learning resources, assist with customer learning sessions, and develop expertise in product education. This role provides structured mentorship and the opportunity to build foundational knowledge across multiple competency areas while contributing real value to our education strategy.
Job Responsibilities
Assist in designing, developing and testing in-app learning using Ngage/Pendo and Parta.io capabilities, utilizing instructional design best practices, and working with guidance from senior team members
Support the creation of a range of interactive activities and in-app simulations that reinforce key product features and workflows, utilizing CX/UX design principles
Collaborate with senior instructional designers, product managers, and technical resources to understand product enhancements and assist with creating and deploying in-app guidance for in-app learning.
Participate in customer learning sessions as a technical facilitator, walking users through Ngage/Pendo functionality and best practices after ramping up on our tools and products
Learn and apply web design and user experience (UX) principles to ensure learning content is intuitive, accessible, and engaging for diverse audiences
Develop clear, compelling written content including learning guides, help documentation, and customer-facing communications that reflect strong writing and presentation skills
Assist with troubleshooting customer and internal challenges with Ngage/Pendo functionality
Assist in various administration tasks including CSP support, record-keeping, project tracking and customer interactions
Job Qualifications
1 -3 years of strong technical foundation with hands-on coding experience in JavaScript, CSS, and HTML
Excellent written, verbal, and interpersonal communication skills with ability to present complex information clearly to non-technical audiences
Experience or interest in web design and/or user experience (UX) design principles
Strong problem-solving mindset with ability to work through defined problems using standard approaches with guidance
Proficiency with MS Office (Word, PowerPoint, Excel) and experience with AI tools such as Claude
Demonstrated ability to seek feedback, reflect on it, and apply it to improve your work
Ability to work collaboratively across teams, taking ownership of assigned work while remaining adaptable to feedback
Willingness to take on diverse tasks and develop new skills in a fast-paced, evolving environment
BE/BTech or ME/MTech in Computer Science, Information Technology, Communications, Design, or related field (recent graduate)
Preferred Qualification:
Experience with agentic AI tools and awareness of how they can support learning, content creation, and productivity workflows
Interest in or exposure to instructional design principles and eLearning development
Familiarity with modern content creation tools such as Parta.io, Canva and Articulate 360
Understanding of SaaS product workflows and B2B customer enablement models
About Model N
Model N is the leader in revenue optimization and compliance for pharmaceutical, medtech and high-tech innovators. For more than 25 years, we have helped customers maximize revenue, streamline operations, and maintain compliance through cloud-based software, value-add services, and data-driven insights. With a focus on innovation and customer success, Model N empowers life sciences and high-tech manufacturers to bring life-changing products to the world more efficiently and profitably. Model N is trusted by over 150 of the world’s leading companies across more than 120 countries. For more information, visit www.modeln.com.
