Education Requirements: Bachelor’s degree in an Information Technology, Information Systems Management, Software Engineering, or related field; or AAS degree in Information Technology with equivalent combinations of education and experience.
Experience: 3+ years experience working with mobile and Windows endpoint devices including deployment, management, and support. One year of experience as an active SCCM and/or Intune administrator including automating software installs & mobile device management along with Active Directory, Azure and Microsoft 365 cloud experience.
Position Summary: Working with members of the Endpoint team, the Endpoint Systems Engineer will assist in the configuration, maintenance, application packaging and management of enterprise devices via Microsoft Intune, following industry best practices. Helps in the daily management, imaging and builds of endpoint systems working from a ticketing system. This position will support endpoint strategies ensuring alignment between enterprise architecture, security, and the company’s endpoint environment including monitoring & patching.
Primary Job Functions
- Assists Endpoint team in supporting endpoints using unified endpoint management solutions such as Intune, Microsoft Azure, and Azure Active Directory (AD) services.
- Automates the imaging, configuration, and supports of devices through Microsoft Intune, AutoPilot & Apple Business Manager to meet corporate standardization.
- Helps deploy and administers device management profiles & policies including company store and corporate Apple ID.
- Partners with the Manager I – Endpoint Team and Endpoint Systems Engineer in the setup of conditional access policies for corporate and BYOD devices in support of enterprise security initiatives.
- Monitors the performance of the company's endpoint infrastructure and drives consistent improvements to raise the quality and efficiency of endpoint management service provided to all employees.
- Assists with device, OS and App lifecycle management including device builds, logging, and patching for the endpoint computing environment.
- Helps with device inventory management and tracking.
- Supports Tier 3 enterprise to resolve complex technical and functional issues while creating a proactive proposal to the management team to prevent similar issues from occurring again.
- Utilizes scripting languages and other automation to reduce manual configuration & management of applications and devices.
- Develops and creates documentation that includes conceptual descriptions, task-based procedures, configurations, installations, and reference information
- Provides escalated 24/7/365 on-call support to investigate and diagnose issues, calling in additional vendor support or software developers to resolve issues
Job Functions
- Assists in helping manage infrastructure major incidents related to endpoints.
- Assists with design discussions within platform and cross-functional teams.
- Develops automation and efficiencies to service customers more affectively.
- Trains IT staff on endpoint platforms and creates endpoint documentation/knowledge base articles for standard working task. In order to minimize impact to users; hardware and software installations and upgrades may need to be conducted outside of normal business hours, and occasionally on weekends.
- General, ad-hoc support of various areas within End Users Services (i.e. Field Services, IAM, Help Desk, etc.)
Knowledge, Skills and Abilities
- Experience with logging/alerting & ITSM tools (Splunk, ServiceNow, etc.).
- Advanced knowledge of Microsoft Intune and Azure technologies.
- Experience with Apple Business Manager.
- Background in Windows Desktop Deployment and Management for Windows.
- Experience using Microsoft Active Directory GPO, SCOM and O365 Applications
- Training/certifications in technical disciplines, examples: Microsoft Certified System Administration, Intune training/certifications and Azure training/certification.
- Knowledge of scripting languages such as PowerShell, python, JSON, and Perl.
- Strong understanding of networking, DNS, and DHCP.
- Strong background and experience with Apple IOS devices.
- Experience working with Service Now and ITSM.
- Demonstrated critical thinking abilities.
- Effective oral and written communication skills.
- Excellent documentation and problem-solving skills.
- Ability to prioritize and work independently.
- Must have the ability to keep information confidential.
- Occasional travel is required for implementation, training, piloting, and assistance with IT related projects affecting our jobsite locations.
$62,440.00 - $90,539.00 Individual Compensation to be determined based on the applicant's applicable experience and qualifications balanced against internal equity.
WHO ARE WE?
With more than 115 years of construction experience, Blattner has played a vital role in building America’s critical infrastructure, ranging from railroads and highways to dams and mines. Since 1997, the company has focused on renewable energy solutions and is responsible for some of the most significant solar, wind and storage projects in the U.S. Today, Blattner has installed over 20% of America’s utility-scale wind, solar and energy storage capacity. Blattner Company is the parent company of Blattner Energy and D.H. Blattner & Sons, of which all are members of the Quanta Services family of companies. Company headquarters are in Avon, Minnesota.
Blattner is an Equal Employment Opportunity Employer committed to diversity and inclusion in the workplace. Blattner will not tolerate discrimination against any applicant for employment or employee on the basis of age (40 and over), ancestry, color, religious creed, gender, gender expression, gender identity, genetic information, marital status, medical condition, mental disability, military or veteran status, national origin, physical disability, race, receipt of public assistance, sex, sexual orientation, or any other status protected by federal, state, or local laws. This commitment governs all aspects of employment including, but not limited to: hiring, promotion, demotion, transfer, layoff, termination, compensation, discipline, and access to benefits and training. Additionally, Blattner is committed, in accordance with applicable law, to making reasonable accommodations for job applicants and employees based on a qualifying disability, a sincerely held religious belief or practice, and for pregnancy, childbirth or related health conditions. Applicants and employees who feel they have experienced or witnessed discrimination or who wishes to request a reasonable accommodation should contact the Human Resources Department. Blattner prohibits retaliation against any individual for making a complaint under this policy, for opposing discrimination, for participating in an investigation pursuant to this policy, or for requesting a reasonable accommodation.
