Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.
We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!
Job Description
As an Associate Engineer, Remote Support (Weekend Support), you will provide technical support to customers worldwide, troubleshooting hardware and software issues in Industrial Automation environments by phone and live chat. You will be part of the Weekend Support Team providing coverage during weekends and holidays across three shifts. To learn more about how Remote Support works in practice, we encourage you to watch a short video introducing our Remote Support experience. You will report to the Team Leader, Remote Support and have a hybrid schedule working in Katowice, Poland.
Your Responsibilities:
- Provide phone and live chat technical support to customers troubleshooting issues related to Rockwell Automation hardware, software, and solution-based products.
- Help with troubleshooting hardware and software issues including PLCs, VFDs, Motion systems, Sensors, HMIs, SCADA systems, Industrial Networks, Network and Security Switches, and programming software.
- Follow documented troubleshooting procedures, technical guides, and defined escalation paths to ensure timely issue resolution.
- Escalate complex, unclear, or high-impact issues to senior engineers or specialist teams when required.
- Perform guided simulations, basic analysis, lab testing, and solution verification of customer-reported issues using available tools and resources.
- Contribute to the development and continuous improvement of technical documentation and knowledge articles.
- Work together with other technical teams, Customer Care, and Product Management to ensure high-quality customer support.
- Continuously develop technical knowledge and skills in Industrial Automation technologies.
The Essentials – You Will Have:
- Degree in Automation Engineering, Electrical Engineering, or a related technical field, or equivalent professional experience.
- Very good command of English, both spoken and written.
- Proven knowledge of electricity fundamentals and the ability to read and interpret wiring diagrams.
- Good working knowledge of the Windows operating system.
- Willingness to work Monday–Sunday, including weekends and holidays, in a rotating shift schedule (8:00–16:00, 9:00–17:00, 17:00–01:00), with two days off during the working week.
The Preferred – You Might Also Have:
- Basic hands-on knowledge of industrial automation products such as PLCs, VFDs, Motion systems, Sensors, or HMIs.
- Basic understanding of SCADA systems and industrial communication networks.
- Initial experience in a technical customer support or service-oriented role.
- Knowledge of additional languages, including Polish or another language.
- Demonstrated independent interest in technology and industrial automation.
- Strong motivation to develop as a technical specialist in areas such as PLC, SCADA, HMI, Drives, Motion, or Industrial Networks.
What We Offer:
Our benefits package includes …
- Volunteer Paid Time Off available after 6 months of employment for eligible employees
- Company volunteer and donation matching program – your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation
- On-demand digital course library for professional development
- Comprehensive mindfulness programs with a premium membership to Calm
- Employee Assistance Program
- Personalized wellbeing programs through our OnTrack program
… and other local benefits!
At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.
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Rockwell Automation’s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.
