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Washington, District of Columbia, United States
Onsite
At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.
This is an exciting time to join the Roche Support Network. If you are passionate about problem-solving, this is the position for you! As a research-focused healthcare company, Roche discovers, develops, and provides innovative diagnostics and therapeutic products and services that deliver significant benefits to patients and healthcare professionals—from early detection and prevention of diseases to diagnostics, treatment, and monitoring.
Roche is a successful company that offers exciting career opportunities. We encourage and support your development in areas of your interest, preparing you for the next level in your career path. We know that our people are responsible for our success, and we deeply value our employees. Our commitment is to create a work environment where feeling valued, respected, and empowered is a daily experience.
The Roche Support Network group is committed to providing industry-defining support to its customers. As an Associate Field Engineering Specialist, you will have the opportunity to travel, demonstrate your expertise as a technical repair and installation specialist for assigned Roche product lines, and provide valued service to your laboratory customers within an assigned territory.
Maximizing Customer Satisfaction: Ensuring and maximizing customer satisfaction with Roche equipment and related products. Promoting effective, positive, and productive communication among teams. Managing customer accounts to promote goodwill, confidence, and credibility, consistently exceeding customer expectations for product, service, and support quality.
Equipment Maintenance & Repair: Following standard practices and procedures to install, maintain, and repair Roche Diagnostics equipment. Identifying and analyzing current problems, performing repairs where possible, and escalating to higher levels when necessary. Scheduling and performing preventive maintenance per department policy. Monitoring equipment performance to resolve routine issues, while referring complex problems to senior team members.
Driving Value & Revenue: Identifying revenue-generating and cost-saving opportunities. Implementing the Roche Diagnostics service agreement policy and seeking out opportunities to market service contracts to existing customers.
Technical Support & Training: Providing routine technical support to existing customers, including conducting operator troubleshooting training when needed.
Documentation & Compliance: Completing and documenting all service and customer account-related reports, updates, and emails in a timely, professional manner that complies with all quality procedures.
Asset Management: Maintaining expenses within departmental guidelines and effectively controlling inventory and all company property.
This field-based role requires up to 10% overnight travel after the initial training period. The specialist will primarily support the Washington, D.C. area but should expect to travel to Baltimore, Richmond, and Norfolk as needed.
You hold a High school diploma and 2 years of technical school or equivalent military training or equivalent work experience.
You have 2 years of experience repairing or servicing mechanical/system hardware and software, or networking/wireless
networking or equivalent level of competency attained through appropriate training curriculum.
Preferred Requirements
You hold 4 year Engineering Degree in Biomedical, Mechanical, Electrical or related.
Basic knowledge of electronics, electro-mechanical systems and information technology.
Knowledge of basic chemistry.
Ability to develop in-depth technically related troubleshooting skills.
Good written/verbal communication, organization and prioritization skills.
Effective customer service skills, which includes a positive attitude, helpful customer interaction, and maintenance of ongoing customer relationships.
Relocation benefits are not available for this position.
The expected salary range for this position based on the primary location of Washington DC is 55,900.00 - 103,700.00 USD Annual. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and Company performance. This position also qualifies for the benefits detailed at the link provided below.
BenefitsRoche-assigned
A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.
Let’s build a healthier future, together.
Roche is an equal opportunity employer. It is our policy and practice to employ, promote, and otherwise treat any and all employees and applicants on the basis of merit, qualifications, and competence. The company's policy prohibits unlawful discrimination, including but not limited to, discrimination on the basis of Protected Veteran status, individuals with disabilities status, and consistent with all federal, state, or local laws.
If you have a disability and need an accommodation in relation to the online application process, please contact us by completing this form Accommodations for Applicants.