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Guadalajara, Jalisco, México
Remote only
LOCATION: Guadalajara
REPORTS TO: Lead Quality Documentation
WORKPLACE TYPE: Home office (eventual visit to the office when required)
About Ingredion:
Join Ingredion, where innovation impacts lives worldwide! Without even realizing it, you’ve experienced our work in your favorite chocolate, your pet’s food, the paper you write on, and your everyday snacks. As a global powerhouse across more than 60 industries, we harness the potential of natural ingredients to transform lives. Whether you’re just starting your career or bringing years of experience, there's a place for you here to make a real difference. Be part of our team that values a wide range of perspectives and is committed to shaping a better world with every product we create.
The Associate Global Quality Documentation is responsible for is responsible for Customer quality request handling in a timely manner for the products from the Ingredion’s manufacturing sites all over the globe. This includes specifications completion, supplier and manufacturing site assessments and responses to the basic queries.
What you will do:
As associate Global Quality Documentation your responsibilities will include:
Managing the standard and non-standard cases to give a response to customers within the standard times defined.
Proactively work with Stakeholders to remove barriers that negatively impact the documentation and the customer request processes.
Working with external and internal customers to continuously improve the documentation process.
Work with other Ingredion functions or regions, to ensure that cases are prioritized appropriately and responded to “hot cases”.
Collaborating with internal and external customers to ensure their operations align with the Ingredion customer request process.
Developing a deep understanding of our products and manufacturing sites
Working as part of a team to ensure the customer documentation response process functions efficiently.
Train to the users of the Document portal about how to use as needed.
Maintain the customer’s web page updated.
Participate in continuous improvement projects when being requested.
Support to internal quality audits if needed.
Create/arrange documentation for the approval of manufacturing site.
Non-Extranet Documentation
Create/arrange/maintain documentation for product Ingredients, Origin, Compliance declarations to customer specific requirements.
Complete, review updated customer assurance statements on specification reviews.
Flagging the hot topic/emerging issues and customer requests to the team lead for timely action.
Ingredion plants data management
Track site certification information on the company extranet and ensure this is current.
Collection/storage, data maintenance of PFD, SDS, PDS for all manufacturing locations globally for the products sold in EMEA.
Proactive intimation of availability of documents for Ingredion manufacturing sites globally that are needed to approve the relevant manufacturing site and products at customer ends.
Customer relationship management
Develop and maintain good working relationship with customers to facilitate negotiation and discussions on std and NON-std documents.
To provide the correct information to the customers about the product Safety, Quality and Regulatory.
What will you bring:
Degree: Bachelor’s in chemistry, food science and technology or microbiology
Work experience: 1-3 years in food manufacturing industry
Experience in supporting customers with technical documentation, remote auditing.
Data management skills
English fluency, both written and spoken
Who you are:
Excellent written and oral communication skills
Experience in the use of databases, office applications
Ability to work with cross-functional teams
Collaboration, knowledge exchange and learning enthusiasm.
Detail-oriented with a focus on quality, organization and precision slills.
Why Join Ingredion?
Discover why Ingredion is the ideal place to advance your career with our exceptional rewards and benefits package designed to help you thrive. Create the future with us and enjoy:
Total Rewards Package – Competitive salary and performance-based pay recognizing your contributions to our success.
Comprehensive Benefits & Wellness Support – Health, long-term savings, and resources for your physical, mental, and emotional well-being
Career Growth – Learning, training, and development opportunities, including tuition reimbursement.
Employee Recognition Program – A culture of real-time appreciation, with personalized recognition rewards globally
Employee Discount Program – Provides exclusive discounts on everyday products, services, and travel.
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Ingredion uses AI-enabled tools to support parts of the recruitment process, including resume screening and interview scheduling. These tools help match candidate skills to job requirements and streamline communication. All AI-assisted decisions are reviewed by our Talent Acquisition team to ensure fairness and compliance with applicable laws. By applying, you acknowledge that AI may be used to support your application journey.
Relocation Available:
No