Associate Hosting Services Analyst (Monday - Friday, 8:00pm - 4:00am)

At Epiq, your work contributes to complex, global legal outcomes. You’ll join a values‑driven community where integrity guides decisions, relentless service sets the bar, and we thrive on big challenges together. We invest in your growth with enterprise‑wide learning and mobility. We celebrate who you are, and we respect life beyond work with flexibility that’s recognized externally. Enabled by modern platforms and AI, you’ll do the most meaningful work of your career and see your impact at scale.

Job Description:

Associate Hosting Services Analyst works as a member of the Operations team in Wroclaw within Epiq's Legal Solutions department in Europe. The Operations Analyst role is to provide technical support for the full lifecycle of the electronic discovery reference model (EDRM) including ingestion of data, quality control, document production and document review projects. The position will require attention to detail, multi-tasking, analytical skills, as well as someone who works well in a team.  The candidate must be able to work under the pressure of strict deadlines on multiple projects in a fast-paced environment.

2x Shifts Available: Tuesday - Saturday - 13:00 - 22:00 & Monday-Friday 20:00pm - 4:00am.

Essential Job Responsibilities:

• Utilize proprietary and 3rd party eDiscovery software applications for electronic discovery and data recovery processes.
• Load, Process and Search client data in many different file formats.
• Conducting relevant searches of electronic data using proprietary tools.
• Work closely with team members to troubleshoot data issues (prior to escalation to operations senior management and/or IT/Development), research software and/or techniques to solve problems, and carry out complex data analysis tasks.
• Providing end user and technical documentation and training for applications supported.
• Communicate and collaborate with other company departments.
• Generate reports from various database platforms for senior management.
• Generating written status reports to clients, managers, and project managers.
• Working closely with internal departments on streamlining processes and development of proprietary tools

Qualifications:

• Solid understanding of Windows and all MS Office applications is required.
• Basic UNIX skills, understanding of hardware, networking, and delimited files would be an advantage.
• Experience with database applications and knowledge of litigation support software is desirable.
• Strong analytical and problem-solving skills are essential for this role.
• Demonstrated ability to work in a team environment, follow detailed instructions and meet established deadlines.
• A self-starter with ability to visualize data and software behavior and coordinate the two.
• Fluency in English (verbal and written) is required
• Bachelor’s degree or final year student, preferably in computer/technical or legal field or equivalent combination of education and/or experience required.

Competencies:

• Integrity - Behaves in an honest, fair and ethical manner; shows consistency in words and actions; does what she/he commits to doing; respects the confidentiality of information or concerns shared by others; is honest and forthright with people; carries his/her fair share of the workload; takes responsibility for own mistakes.
• Client Focus - Takes action with the clients, both internal and external and sees their needs as a primary focus; builds a sustaining collaborative and productive relationship with clients; seeks to understand client situations, issues, expectations, etc.; takes appropriate action to meet client needs and address concerns; implements or utilizes methods to monitor and evaluate client feedback.
• Results Driven - Sets stretch goals for personal and team accomplishment and works tenaciously to achieve those goals; acts with a sense of urgency; takes the initiative on actions; identifies what needs to be done and takes action before being asked; does more than what is normally required in a situation; establishes metrics to monitor progress and measure success; maintains focus by avoiding or overcoming roadblocks.
• Entrepreneurial Orientation - Proposes innovative business opportunities/ideas to customers and business partners; encourages and supports entrepreneurial behavior in others; demonstrates willingness to take calculated risks to achieve business goals.
• Decisiveness - The ability to make well informed, effective, and timely decisions even when data is limited or solutions produce unpleasant consequences; perceives the impact and implications of decisions; ability to make tough decisions.

As a reminder that are 2x Seperate Vacancies and Shift Times Available:

• Tuesday - Saturday - 13:00 - 22:00.
• Monday - Friday 20:00 - 04:00.

The Compensation range for this role is 6,000zl up to 6,250zl per month or up to 75,000zl annually and may be eligible for an annual discretionary bonus. This will be based on your background and skills alignment with the role.

We require all persons hired to verify identity and eligibility to work in Poland and to complete the required employment eligibility verification form upon hire.

The successful individual must be authorised to work in Poland for any employer and must all be a current resident in Poland.

#LI-JM1 #LI-Remote

Your specific salary will be determined based on several factors:

• Location-based market rate for the role

• Your abilities in relation to the job specification

• Performance during screening and interview

• Pay parity with the wider team in the considered location

Further details about the package will be provided during the initial screening call with the Talent Acquisition Team.

Click here to learn about Epiq's Benefits.

Epiq Leadership Compass

Fosters Relationships & Collaboration

Builds trust and alignment through open communication, shared goals, and strong partnerships to drive collective success.

• Build trust-based partnerships

• Nurture long-term relationships

• Remove collaboration barriers

• Celebrate cross-team success

Engages & Influences

Inspires action and alignment through clear communication, purposeful influence, and a compelling vision.

• Use storytelling to build buy-in

• Align communication with organizational goals

• Guild alignment through strong engagement

Maximizes Performance

Sets and reinforces performance standards that drive results, ensure accountability, and align with Epiq’s goals.

• Use data to identify improvement opportunities

• Make informed decisions

• Align team goals with boarder strategy

• Empower teams to manage their own goals

• Translate vision into clear priorities

• Prepare for disruptions with strong change management

Achieves Operational Success

Drives continuous improvement and operational excellence through smart processes, data insights, and quality execution.

• Improve workflows for team efficiency

• Use clear documentation and expectations

• Resolve issues quickly using data and feedback

It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request.  Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.