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Maharashtra, India
Onsite
Team/Opportunity:
We are looking for a highly skilled EDI Support Engineer to join our Technology Operations platform. The ideal candidate brings hands-on experience across different middleware technologies, have a solution-oriented mindset and thrives in a fast-paced, agile environment. You will play a key role in driving customer issue resolution, root cause analysis, improving customer experience, and mentoring team members, while collaborating closely with cross-functional teams.
Roles and Responsibilities
Monitoring of Integration Platforms and data exchanges
Address delivery failures; incident management
Interact with customers, partners and business to resolve failures, issues
Drive problem management for long or repetitive incidents
Monitor and address platform performance issues
L2/L3 investigations reported by L1 or vendors
Assess deployment requests; quality review, completeness, according to guidelines/governance for partner info, naming conventions, evidence of test, etc.
Execute deployments and partner activations, including change validations.
Analyze/manage system statistics incl. trend analysis such as execution and failures, deployment, and on-boarding requests
Manage certificate renewals
Define requirements and test of self-service automation procedures
Collaborate with business, vendors, development/project teams, mapping teams, EDI architects, Tech Operations
Communicate operational events and plans
Required Skills:
Knowledge of EDI standards EDIFACT / ANSI X12
Knowledge of communication protocols AS2, FTPS, and SFTP, Web Service, API etc.
Knowledge on Seeburger BIS and/or Oracle is desirable.
2 to 5 years of IT and business work experience with a broad range of exposure to various technical environments and business units
Knowledgeable on report creation via MS Excel or PowerBI
Business and Technical experience
24x7 support coverage (on-call during weekends)
Experience in Automation/ AI tools
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
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