Associate, IT Support Specialist, DBS Australia (Sydney)

DBS is a leading financial services group in Asia with a presence in 18 markets. Headquartered and listed in Singapore, DBS Bank has a growing presence in the three key Asian axes of growth: Greater China, Southeast Asia and South Asia. The bank’s “AA-” and “Aa1” credit ratings are among the highest in the world.

We have been recognised for our leadership globally, having been named “World’s Best Bank” by Euromoney in 2021 and previously “Global Bank of the Year” by The Banker and “Best Bank in the World” by Global Finance. We have been accorded the “Safest Bank in Asia” award by Global Finance for 12 consecutive years from 2009 to 2020.

We are also at the forefront of leveraging digital technology to shape the future of banking, having been named “World’s Best Digital Bank” for 2021 by Euromoney.

DBS Bank Ltd opened its Australia Branch in Sydney in June 2015. With the branch, DBS is well positioned to support business and investment flows betweenAustralia and Asia, while providing insight and connectivity into our core markets.

DBS Bank Ltd., Australia Branch (DBS Australia) is regulated by Australian Prudential Regulation Authority (APRA), Australian Securities and Investments Commission (ASIC) and Australian Transaction Reports and Analysis Centre (AUSTRAC). The branch offers a wide range of products and services, through our teams in Institutional Banking Group, Global Transaction Services, Treasury & Markets, and Project Finance.

Job Duties & Responsibilities

- Provide first level technical support for desktops, laptops, printers, mobile devices, and network systems.

- Prepare, configure, and deploy laptops and desktops for new and existing staff, including OS installation, software setup, and user account configuration.

- Install, update, and maintain operating systems, software applications, and security patches.

- Troubleshoot and resolve issues related to network connectivity, security, and system performance.

- Maintain effective relationships with technology organisations at head office, regional offices and vendors to collaboratively develop solutions for operational issues.

- Ensure security of physical premises and technology systems in accordance with Bank's security directives, including administrative, preventive, detective and reactive controls such as access reviews, change and configuration management, anti-virus and patch updates.

- Maintain accurate and updated documentation of IT asset inventory, network and infrastructure setup diagrams, SOPs, troubleshooting guides and issue resolutions.

- Provide hands-on technical support, including deploying, configuring, testing, setting up and maintaining IT components and technical environment.

- Collaborate with users and head office support teams to diagnose and resolve technical problems in a timely manner to minimise downtime and disruptions.

- Work with peers to uplift technical skillsets and foster a team-oriented work environment.

- Ensure compliance with IT policies, security standards, and data protection guidelines.

Job Requirements

- Permanent full working rights in Australia

- Degree in computer science, information technology or related field.

- Minimum 3 years of technology-related experience in a financial or similarly regulated field.

- Data processing training, computer operations training, or experience in a multi-operation system or production control environment preferred.

- Familiarity with implementation and/or maintenance of network and technology infrastructure.

- Good verbal and written communication to patiently engage with stakeholders of varying levels of technical proficiency.

- Proactive, analytical, performance-oriented, and independent worker with strong organization skills, and effectiveness to track and follow up on assigned tasks/projects end-to-end.

- Good working knowledge of MS Windows systems, information systems architectures, and enterprise technology environments including routing/switching, active directory, basic networking (LAN/WAN, DNS, DHCP) and data centre management.

- Ability to work independently and handle multiple tasks efficiently.

- Willing to learn continuously, including new areas/responsibilities.

- Open mindset and able to work in diverse and dynamic teams.

Location:

DBS Sydney

Job:

Technology

Schedule:

Regular

Employee Status:

Full time