Job Description:
Key Responsibilities
- Lead end-to-end transition projects, ensuring smooth migration of processes and operations.
- Develop transition plans, governance frameworks, and execution strategies aligned to client objectives.
- Conduct due diligence, process assessments, and risk evaluations to support transition readiness.
- Drive Knowledge Transfer (KT) activities, training plans, and documentation management.
- Manage stakeholders across clients, operations, technology, quality, and leadership teams.
- Track project milestones, risks, dependencies, and transition deliverables through defined tollgates.
- Facilitate change management and change control reviews to ensure business continuity.
- Establish dashboards, reporting mechanisms, and transition metrics for program tracking.
- Coordinate cross-functional teams to ensure successful implementation and issue resolution.
- Capture lessons learned and drive continuous improvement initiatives across transitions.
Required Skills & Experience
- 8+ years of experience in Transition, Program Management, or Business Process Transformation.
- Proven experience managing end-to-end process transitions in a BPO/BPM environment.
- Strong project management, stakeholder management, and communication skills.
- Experience in risk management, governance, and change management.
- Strong analytical and problem-solving capabilities.
- Proficiency in transition methodologies, tools, and reporting dashboards.
- Ability to manage multiple projects simultaneously in a fast-paced environment.
Preferred Qualifications
- Graduate/Postgraduate degree.
- PMP, PRINCE2, Agile, or Scrum certifications preferred.
- Experience in Life Insurance/Financial Services domain is an added advantage.
- Knowledge of data visualization tools such as Power BI or Tableau.
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.
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