Associate Product Manager

Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint. 

By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights. 

Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide. 

Job Description

• You independently own and drive well-defined problem areas within the Knowledge Management domain.
• You translate ambiguous customer and business needs into shipped, adopted product features.
• You make strong day-to-day product decisions with minimal dependency on leadership.
• You consistently improve product usability, scalability, and AI-driven intelligence.
• You build deep domain expertise in enterprise KM, search, content management, and AI-assisted knowledge discovery.

What You’ll Do

As an APM, you will be responsible for leading the product design and development process, from ideation to launch. Your day-to-day responsibilities will include:

• Own specific features/modules from ideation to launch.
• Break down complex problems into clear PRDs, user stories, acceptance criteria, and success metrics.
• Collaborate closely with Engineering and Design to ensure timely, high-quality delivery.
• Collaborate with AI/ML teams to scope, validate, and iterate on AI-driven features.
• Gather and analyze customer feedback, support tickets, and usage data to identify pain points and opportunities. Also, conduct competitive and market analysis.
• Partner with Customer Success and Sales to understand real-world use cases and adoption challenges.
• Support GTM efforts including demos, feedback loops, and early-stage implementations
  Assist in defining feature positioning, documentation, and enablement content.
• Continuously learn about GenAI, NLP, and enterprise AI workflows

What makes you qualified

• Bachelor’s degree in computer science, Engineering in IT Technology, Business Administration, or related field.
• 2+ years of work experience, preferable in the SaaS industry, with a background in customer experience, contact center solutions, or enterprise software.
• Exposure to AI-driven or data-centric products is strongly preferred.
• Proven experience leading cross-functional teams and driving product development from concept to launch. 
• Strong understanding of domain principles, processes, and best practices.
• Familiarity with Agile/Scrum product development.
• Basic understanding of APIs, data models, and AI workflows.
• Strong analytical skills with the ability to interpret product metrics and customer insights.
• Strong problem-solving skills and comfort working with ambiguity.
• Customer-first mindset with attention to detail and product quality.
• Eagerness to learn complex domains like Knowledge Management and enterprise SaaS.
• Ownership-driven, proactive, and outcome-oriented approach.

We focus on our mission: Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data — helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights. Sprinklr is here to do three things: 

• Lead a new category of enterprise software that we call Unified-CXM. 

• Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience. 

• Create a culture of customer obsession, with trust, teamwork, and accountability.

We believe in our product: Customers who value exceptional customer experiences have what they need on our single unified platform, built with an operating system approach on a single codebase. That means that everything — and everyone — can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience Management (Unified-CXM) as a category is just getting started, we are well on our way to creating a no-compromise, unified approach to better customer experiences for the world’s leading enterprise brands. 

We invest in our people: We offer a comprehensive suite of benefits designed to help each member of our team thrive. Sprinklr believes that you should be able to get the type of care you need for your personal well-being when you need it. We offer you and your family voluntary healthcare coverage in countries where applicable. We believe it is important to take time off – it is essential for your mental and physical wellbeing. We provide Sprinklrites with paid time off to recharge and spend time with loved ones. We want to grow our talent with purpose. Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus. 

To learn more about employee benefits by region, click here. 

To learn more about all-things-Sprinklr, visit our candidate resource hub here. 

EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a collaborative environment. We fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.  

Sprinklr is proud to be an equal-opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law. 

Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter. 

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