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София, София-град, България
Hybrid
For one of our client, we are looking for an Associate Product Manager to join a growing international Product team.
This is an exciting opportunity for someone at the beginning of their product career who wants to contribute to the discovery, development, and delivery of a world-class lottery platform and gaming experiences used by customers worldwide.
You will work closely with Product Managers and collaborate across Operations, Customer Support, Engineering, QA, Design, and other business teams. The role focuses on improving operator workflows, player support journeys, back-office tools, automation, and operational processes.
Our partners are industry leaders and a trusted partner to more than 60 lotteries worldwide, known for their high-quality instant ticket products, licensed games, retail merchandising solutions, and continuous innovation.
Partner with Operations, Customer Support, and other stakeholders to understand operational challenges and player support journeys
Identify pain points and opportunities to improve internal tools, workflows, and business processes
Collaborate with Engineering, QA, and Design teams to understand system behaviour and translate business needs into clear product requirements
Analyse operational workflows and production issues to identify inefficiencies and opportunities for automation and optimisation
Write and refine user stories, acceptance criteria, and other product documentation
Support Product Managers with product discovery, requirements gathering, backlog management, and feature delivery
Participate in sprint planning, backlog refinement, and other Agile ceremonies
Monitor product performance and gather feedback from operators, support teams, and business stakeholders
Use data, customer feedback, operational insights, and system knowledge to validate problems and assess potential solutions
Help measure the impact of product improvements and identify opportunities for further development
1–3 years of experience working with software products in product management, product ownership, business analysis, design, testing, or a similar capacity
Post-secondary education in Business Administration, Computer Science, Engineering, or another relevant field
Experience writing or refining user stories, acceptance criteria, and product requirements
Strong technical curiosity and confidence working with software systems, integrations, APIs, workflows, and business processes
Strong analytical and problem-solving skills, with the ability to use data and customer insights to support product decisions
Ability to understand complex processes and turn them into clear, actionable improvements
Excellent written and verbal communication skills in English
Ability to collaborate effectively with both technical and business stakeholders
Strong organisational skills and attention to detail
A proactive and self-motivated approach, with a willingness to take initiative
Adaptability and confidence working with changing priorities, ambiguity, and uncertainty
Exposure to workflow orchestration platforms such as Camunda
Experience with process automation tools, business configuration, or system integrations
Understanding of the lottery, gaming, or other regulated industries
Previous experience in a call centre, Customer Support, Operations, or back-office environment
Experience working with international and cross-functional product teams
A truly collaborative and supportive working environment
The opportunity to learn from experienced Product Managers and grow within the Product team
Collaboration with international teams across Bulgaria, Canada, Iceland, Serbia, and the UK
Office space with on-site parking
Private health insurance
Learning and development budget
Profit sharing – every role plays a part in the company’s success
Budget for sports activities
Team-building and social activities
Employee referral bonuses
Hybrid work environment
Additional perk holidays
