Associate Product Manager, BMO Global Asset Management

Accountabilities:

• Support investment operations by executing product and service processes accurately, efficiently, and in accordance with established operational, financial, and regulatory controls.
• Provide guidance to assigned business groups on solution implementation and contribute to strategic initiatives in collaboration with internal and external stakeholders.
• Coordinate and project-manage the delivery of regulatory and continuous documentation requirements.
• Respond to standard and non-standard inquiries from internal business partners and external customers, providing accurate, consistent, and knowledgeable information.
• Monitor performance and service levels, identify issues, resolve straightforward problems, and escalate more complex or non-routine matters when appropriate.
• Analyze business data and information to identify trends, develop insights, and provide practical recommendations to support decision-making.
• Support vendor management activities, including oversight, governance, and adherence to procurement policies and established controls.
• Contribute to change management activities, with a focus on execution, implementation, adoption, and sustainment.
• Ensure transactions, activities, and services are completed accurately and within established Service Level Agreements (SLAs).
• Review and reconcile information and documentation to confirm completeness, accuracy, and compliance.
• Identify operational issues and risks, determine appropriate solutions, and escalate matters when required.
• Build and maintain effective relationships with internal and external stakeholders to support business objectives and service delivery.
• Maintain knowledge of regulatory requirements and operational risks to support sound decisions and protect operational integrity.
• Participate in the design, testing, implementation, and improvement of processes, systems, products, and services.
• Contribute to the development of tools and training materials designed to improve business performance and stakeholder outcomes.
• Identify opportunities for creative solutions and continuous improvement across business processes and procedures.
• Apply sound judgment and problem-solving skills while operating within established policies, risk frameworks, controls, laws, and regulations.

Requirements:

• Typically 3–5 years of relevant professional experience combined with a post-secondary degree in a related field, or an equivalent combination of education and experience.
• In-depth knowledge and practical experience with relevant systems, technology, and operational tools.
• Strong understanding of key products, services, processes, and controls within a business or investment operations environment.
• Knowledge of applicable risk management and regulatory requirements.
• Strong prioritization and organizational skills, with the ability to manage multiple activities and deadlines effectively.
• Strong customer service and stakeholder management capabilities.
• Proficiency with Microsoft Office applications, including Word, Excel, and PowerPoint.
• Excellent verbal and written communication skills.
• Strong collaboration and teamwork skills, with the ability to work effectively across internal and external groups.
• Strong analytical and problem-solving capabilities, including the ability to interpret data and develop actionable recommendations.
• Ability to influence stakeholders and communicate effectively when coordinating projects, resolving issues, or implementing changes.
• Ability to work independently while knowing when to seek guidance or escalate complex matters.
• Strong attention to detail and commitment to accuracy, compliance, and service quality.
• Ability to exercise sound judgment and make risk-informed decisions within established guidelines.

Benefits:

• Salary range of CAD $45,000–$100,000.
• Salaried, full-time position.
• Potential performance-based incentives, discretionary bonuses, and additional rewards as part of the total compensation package.
• Health insurance.
• Retirement savings plans.
• Accident and life insurance.
• Tuition reimbursement opportunities.
• Remote work opportunity within Canada, with Toronto, Ontario also listed as a location.
• Training, coaching, and opportunities to broaden professional skills and experience.
• Exposure to investment operations, product and service delivery, regulatory processes, and business transformation.
• Opportunity to collaborate with internal and external stakeholders across a complex financial services environment.
• Opportunities to contribute to continuous improvement, technology adoption, and new product or process implementation.
• Inclusive and collaborative working environment focused on professional development and business impact.