Empowering Africa’s tomorrow, together…one story at a time.
With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
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Job Summary
• Support product strategy and long-term vision to deliver best in class digital products
• Contribute to the definition of product vision (short to long term) and translate it into an executable product strategy
• Conduct and support user research and usability studies, collaborating with Product Owners, designers, developers and research teams across the end-to-end lifecycle
• Participate in market research, competitive analysis, and whitespace analysis to identify opportunities for new and enhanced features and functionalities
• Facilitate the design of customer experience (CX), UI and UX, ensuring customer-centric outcomes
• Partner with product teams and relevant stakeholders to develop and maintain product roadmaps aligned to the broader enterprise product portfolio
• Collaborate with data teams to define and implement data pipelines that extract, transform, and load data into an information product supporting product insights and informed decision-making
• Analyse, and interpret the voice of the customer through a variety of data sources and in collaboration with Customer Experience function
• Ensure end-to-end ownership of assigned digital projects or initiatives from conceptualisation to project delivery, adoption and success management
• Deliver assigned digital solutions using agile methodologies, ensuring consistency of approach and compliance with relevant policies and processes
• Critically evaluate business ideas from a customer value and commercial viability perspective
• Collaborate with relevant Product Owners and internal/external partners to co-create new digital products and services
• Actively contribute to the design and development of various digital projects / solutions alongside relevant Product Owners and cross-functional delivery teams
• Drive or collaborate in ideation (from colleagues or other inspirations) by sourcing, shaping and incubating ideas into prototypes and proofs of concept that address customer or business challenges
• Present proofs of concept to get go/no go decision from various internal stakeholders as required.
• Test, gather, analyse and incorporate customer feedback to continuously improve products, features and prototypes.
Job Description
Drive Product Strategies
Support the Product Owner (PO) by translating product vision into executable artefacts (features, epics, workflows, user stories)
Conduct and supports user research, usability testing, and customer discovery, feeding insights into PO decisions
Collaborate with designers and engineers to produce wireframes, journeys, and backlog artefacts
Investigate business problems, gather requirements, and evaluate solution options within the defined domain
Proactively apply structured analysis techniques (interviews, workshops, use cases, scenarios)
Support solution design discussions with vendors and Absa technical teams (without owning architectural sign-off)
Implementation and execution
Own day-to-day execution within the product team for the assigned domain
Take end-to-end responsibility for:
Business requirements documentation
Process analysis and functional design
User stories, acceptance criteria, and backlog readiness
Ensure cohesive end-to-end design across CX, operations, and solution design
Facilitate sprint ceremonies, workshops, and backlog refinement sessions
Coordinate with specialist teams and third-party vendors to ensure delivery readiness
Track delivery progress, quality, risks, and benefits realisation, escalating issues to the PO
Lead problem-solving and issue resolution within agreed decision boundaries
Coordinate with support teams to ensure alignment between change and run activities, support timely resolution of production issues, and ensure root-cause analysis and escalation where required
Stakeholder Management
Manage operational and working-level stakeholders across Business Units, control functions, other internal teams, and vendors
Prepares approval packs, artefacts, and supporting documentation for PO-led forums
Drive alignment on detailed requirements and delivery timelines ensuring adherence to quality standards, risk and governance policies
Support effective customer experience delivery across digital channels
Mentor project/product team members and contribute to team capability building
Control and Governance
Ensure delivery artefacts comply with Enterprise-Wide Risk Management Framework and other Absa policies, risk frameworks, and governance standards
Coordinate risk assessments, compliance reviews, and control checks
Track incidents, risk events, and audit actions for monthly reporting purposes
Determine action plans to effectively reduce and manage risk issues related to Absa Internal Audit findings, Management Assurance findings, Compliance issues, SOX requirements and operational risk
Ensure non-functional requirements (security, performance, testing) are met before release
Seek clearances from various stakeholders including compliance, legal, risk, IT etc. on proposed solution and adhere to the organisation’s process for project / product roll-outs with necessary roll-back plan for every change
Support go-live readiness including penetration testing, UAT, and release documentation and endeavour to ensure bug free release to the production environment
Change Management
Design and execute change management activities within the domain
Review existing processes and digital solutions for continued relevance and performance
Ensure all changes follow approved governance and release processes
Coordinate rollback plans, release readiness, and post-implementation reviews
Gather post-release customer and business feedback and feed insights back into the backlog
Education and Experience Required
Graduate
At least 4 years’ experience in Digital Project Management
Passionate and committed to over-coming internal barriers to disruptive innovation.
Passion for customer success and deep interest in understanding client needs.
Be able to deal with unclear requests and high volume of requests
Ability to work under time and target pressure
Strong interpersonal & communication skills
Strong relationship management skills
Strong problem-solving skills
Strong digital acumen
Knowledge & Skills: (Maximum of 6)
Makes prompt clear decisions (Advanced)
Takes responsibility for actions, projects & people (Advanced)
Takes initiative, act confidently, works independently (Expert)
Initiates and generates activity (Advanced)
Keeps up to date with competitor info (Advanced)
Relevant business and technology knowledge (Advanced)
Displays leadership(Advanced)
Demonstrates integrity (Advanced)required
Competencies: (Maximum of 8 competencies)
Deciding and initiating action
Adapting and responding to change
Entrepreneurial and commercial thinking
Relating and networking
Persuading and influencing
Creating and innovating
Working with people
Contract negotiation
IT Skills: Preferred
Operating Systems : Windows 2000/NT/XP/2003/7, Vista, MS-DOS, Linux
Technology : ASP, .Net, Java Script, php, Apache, AWS
Databases : Oracle, MS SQL, MS Access, MySQL
UX / CMS Tools : Figma, Adobe XD, Wordpress
Others : Software Project Management, Business Process Improvement, Business Analysis Techniques etc.
Education
Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)
