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San Francisco, California, United States
Hybrid
Trial Library is an AI-native enrollment and care navigation platform that accelerates access to precision medicine. In collaboration with biopharmaceutical manufacturers, payers, and health systems, Trial Library enables the delivery of clinical trials as a standard care option - improving patient access, advancing oncology outcomes, and reducing the total cost of care. Backed by leading healthcare venture capital firms, Trial Library’s platform is currently deployed in 840+ clinics and 3,000+ providers nationwide.
Reporting to the Head of Payer Strategy, the Associate Project Manager will support Trial Library’s payer and employer partnerships and make sure partners have a smooth experience from launch onward. This is a hands-on, client-facing role that requires cross-functional collaboration. You will be the day-to-day point of contact for active health plan and employer partners and keep every partner informed, supported, and engaged.
Serve as the main day-to-day contact for active health plan and employer partners: keep regular communication going, share updates, and gather feedback.
Lead implementation and launch of new partnerships, including eligibility file setup, referral pathways, member communication plans, and integration with existing care management or benefits programs.
Own all partner inquiries and troubleshooting, resolving issues quickly.
Work cross functionally with the operations, provider partnerships team, and products team leading efforts to ensure all client deliverables are executed on time and with superior quality in mind.
Deliver timely, accurate reports to partners on Trial Library’s performance, including member outreach, engagement, navigation, trial matching, and enrollment outcomes.
Help the Head of Payer Strategy develop value and ROI reporting that shows the clinical and economic impact of partnerships.
Prepare and lead partner presentations, from program launch to quarterly business reviews and renewal conversations.
Oversee all partner-facing materials, including member communications, benefit collateral, co-branded outreach, and performance documentation.
Track account health and flag chances to expand or renew to the Head of Payer Strategy.
Help build scalable processes for partner onboarding, reporting, and account management.
Make sure partner communications and data handling follow HIPAA and contract requirements.
Stay current on Trial Library’s product offering and value for health plans, employers, and their members.
3–5 years of experience in health plan operations, employer benefits, care management, healthcare account management, or customer success.
Experience with payer or employer reporting needs, such as engagement and utilization metrics, outcomes, and value or ROI reporting.
Familiarity with health plan operations, employer-sponsored benefits, or population health programs.
Working knowledge of HIPAA and handling protected health information (PHI).
Strong organizational and project management skills, with the ability to manage multiple partners at once.
Excellent written and verbal communication skills, with a high level of professionalism with internal and external stakeholders.
An analytical approach, comfortable using data to drive action and tell a clear story.
A bias toward action, stepping in before issues arise.
Able to work autonomously.
Adaptable and comfortable working in a fast-paced, early-stage startup.
Experience in healthcare technology, digital health, or a high-growth startup.
Familiarity with oncology, clinical trials, precision medicine, or patient navigation.
Experience supporting value-based care programs or payer partnerships.
Experience with CRM and reporting tools (e.g., Salesforce, HubSpot, Tableau, Looker).
Our interview process typically includes four stages, followed by reference checks and an offer. Depending on the role, particularly for technical or senior positions, the process may vary slightly and can include a technical assessment, case study, presentation, practical exercise, additional interview conversations, or conversations with members of our leadership team and investors.
