Job Description Summary
Manages order-related activities for assigned B2B customers, ensuring timely and accurate order processing, effective customer communication, and compliance with global and local operational processes.
Job Description
Position Purpose:
Manages order-related activities for assigned B2B customers, ensuring timely and accurate order processing, effective customer communication, and compliance with global and local operational processes.
Your key Responsibilities:
Your key responsibilities include but not limited to:
- Manage customer service activities for assigned customers, including forecasting, order management, complaint handling, and dunning, in line with internal standards and customer-specific requirements
- Ensure timely and accurate processing of customer orders using the relevant systems and tools
- Monitor the order-to-cash process for assigned customers to support operational continuity and compliance
- Maintain proactive and solution-oriented communication with assigned customers, ensuring timely responses to inquiries
- Coordinate with Commercial Directors, supplying sites, and other internal functions to support smooth execution of customer orders and related activities
- Support visibility of customer priorities within the organization and help ensure internal stakeholders understand account-specific requirements and business relevance
- Report technical complaints and transport deviations within defined timelines and according to established processes
- Prepare for and participate in S&OP meetings, providing relevant order, forecast, and customer information
- Contribute to continuous improvement of Sales Operations processes and service delivery
- Ensure compliance with applicable operational, quality, and control requirements across all activities
What you will bring to the role:
Essential Requirements:
- 2 years of experience in sales operations, supply chain, order management, project coordination, or related functions, ideally in a pharmaceutical or GCC environment
- Good understanding of end-to-end sales and commercial processes, including order-to-cash workflows
- Experience working with customer orders, internal stakeholders, and operational systems
- Ability to work independently, manage priorities, and take ownership of assigned tasks
- Strong communication and coordination skills
Skills Desired
Accounts Receivable, Calls Handling, Curiosity, Customer Care, Customer Experience, Customer Relationship Management (CRM) Software, Customer Requirements, Customer Service, Efficiency, Installations (Computer Programs), Microsoft Access, Microsoft Excel, Mobile Devices, Relationship Building, Sales, Salesforce Crm
