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Austin, Texas, United States
Remote only
Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.
Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy:
Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
Continuous professional growth and leadership opportunities.
Health, wellness, and financial benefits to offer peace of mind to you and your family.
World-class facilities and the technology you need to thrive – in our offices or yours.
Role Description
Monitor and triage security alerts and events using various security tools, such as SOAR, SIEM, XDR, firewall, cloud, identity, and email security platforms.
Analyze reported phishing emails, suspicious URLs, attachments, impersonation attempts, business email compromise indicators and social engineering events.
Conduct initial analysis of security incidents and escalate to senior analysts or management as necessary.
Assist in the investigation of security incidents, including data breaches, malware infections, and unauthorized access attempts.
Create, update, and manage incident tickets according to SOC procedures.
Contribute to the development and improvement of standard operating procedures (SOPs) for the SOC.
Provide timely and accurate reporting on security incidents, activities, and metrics to management.
Participate in threat hunting activities to proactively identify potential threats and risks.
Collaborate with other IT and security teams to identify and remediate security vulnerabilities.
Assist in the implementation and maintenance of security platforms.
Stay informed about the latest security threats, vulnerabilities, and industry best practices.
Behaviors and Competencies
Problem-Solving: Can identify problems, propose solutions, and take action to resolve them without explicit instructions.
Data Analysis: Can identify patterns and trends in data, propose hypotheses, and use statistical techniques to test them.
Self-Motivation: Can identify personal or professional growth opportunities, propose self-improvement strategies, and take action without explicit instructions.
Collaboration: Can actively participate in team discussions, respect differing opinions, and collaborate with others to achieve common goals.
Communication: Can effectively communicate complex ideas and information, and can adapt communication style to the audience.
Training: Can identify learning gaps within a team, propose training solutions, and take action to implement them without explicit instructions.
Initiative: Can identify opportunities for improvement, propose solutions, and take action without explicit instructions.
Detail-Oriented: Can identify errors or inconsistencies in work and make necessary corrections.
Organization: Can prioritize daily tasks, manage personal workflow, and utilize basic tools to keep track of responsibilities.
Follow-Up: Can independently track and follow up on tasks without requiring reminders, ensuring responsibilities are fulfilled.
Skill Level Requirements
The ability to understand and implement best practices and measures for system security to protect organizational data and infrastructure - Basic
Proficiency in configuring and managing Windows Server and Linux operating systems
Ability to create clear and effective technical documentation - Basic
Ability to simplify and effectively communicate complex problems to stakeholders across various functions and levels - Basic
Experience in managing and maintaining computer systems and networks to ensure optimal performance and security - Basic
Experience in understanding, managing, and correlating log data for effective security monitoring and analysis - Basic
External Qualifications:
Bachelor's degree in Cybersecurity, Information Security, Computer Science, or a related field.
Knowledge of cybersecurity principles, security frameworks, and industry standards.
Relevant certifications such as CompTIA Security+, Certified Ethical Hacker (CEH), or equivalent are a plus.
Internal Qualifications:
Strong analytical and problem-solving skills with attention to detail.
Ability to work in a fast-paced and dynamic environment, handling multiple tasks simultaneously.
Strong communication skills, both verbal and written.
Team player with the ability to collaborate effectively with cross-functional teams.
Other Requirements
Familiarity with security technologies, including SIEM, IDS/IPS, firewalls, identity, and endpoint protection solutions.
Proficiency in identifying and analyzing common attack techniques, including phishing, social engineering, credential theft, malware, unauthorized access, persistence, and data exfiltration.
Experience with security incident management and response processes, including the ability to write clear incident and investigation reports.
Basic understanding of networking protocols and security concepts.
Knowledge of common operating systems (Windows, Linux, etc.).
Available to work flexible hours, including overnights, weekends, and on-call support.
Preferred:
Experience with security orchestration, automation, and response (SOAR) platforms.
Proficient in log analysis and use of security log management tools.
Familiarity with cloud security concepts and technologies (AWS, Azure, etc.).
Exposure to threat intelligence analysis and threat hunting methodologies.
Knowledge of identity and access management (IAM) principles and technologies.
Experience with scripting languages (Python, PowerShell, etc.).
Understanding of web application security and secure coding practices.
Knowledge of regulatory compliance frameworks (e.g., CIS, PCI DSS).
Understanding of penetration testing and vulnerability assessment techniques.
The estimated annual pay range for this position is $60,000 - $80,000 which includes a base salary. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.
Equal Employment Opportunity – M/F/Disability/Protected Veteran Status