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New York, New York, United States
Hybrid
Location: US Team, Remote
(If New York · Hybrid, 2-3 days in office)
Chalice builds custom AI for advertising. Every product we ship is purpose-built and tailored to a specific client's business goals, rather than applied off the shelf.
Where we've won is modeling to the outcomes traditional digital buying platforms can't reach. Not clicks and viewability — predicted lifetime value, offline and in-store sales, foot traffic, sell-out rate. The goals a business actually runs on.
This is a junior role and the entry point into our Customer Strategy team. You'll work closely with senior strategists, with support and direction available throughout.
You'll own the operational rhythm on a portfolio of roughly four to six accounts — making sure campaigns launch when they're supposed to, that performance is tracking where it should, and that problems get caught before a client finds them. The work is hands-on and detail-heavy by design: it's how you learn the ecosystem, the products and the client craft the rest of the team is built on.
The fastest way to earn scope here is to be the person things don't fall through.
Own the day-to-day
• Act as a day-to-day point of contact on your accounts, alongside the senior strategist who leads the relationship.
• Sit in on client calls, capture what was agreed, and drive the follow-ups to completion.
• Keep account records, timelines and documentation accurate and current.
Get campaigns live
• Coordinate launches end to end — chase the inputs, track the timeline, and make sure every piece is in place before go-live.
• Pull in the right teammates for each task and keep the handoffs moving.
• Flag early and clearly when a launch looks likely to slip. Nobody minds a delay they knew about; everyone minds one they didn't.
Keep a pulse on pacing and performance
• Monitor delivery and performance across your accounts on a regular cadence.
• Spot when something looks off — pacing behind, CPA drifting, spend not moving — and raise it with context rather than just a number.
• Build and maintain the reporting that clients and the internal team rely on.
Troubleshoot and support clients
• Work minor product and platform issues yourself, and get comfortable diagnosing before escalating.
• Know when something needs Technical Account Management or Data Science, and hand it over with the detail they need to move fast.
• Help onboard clients onto our platform and keep them current as new capabilities ship.
Learn deliberately
• A meaningful share of your first year is learning, and we treat it as part of the job rather than something you fit around it.
• Build real command of the programmatic ecosystem, our products, and how the two fit together.
• Weeks 1–4. Onboarding onto our products and the wider ecosystem, paired with a senior strategist. You'll shadow client calls and take over reporting on one account.
• Weeks 5–8. You pick up launch coordination on live campaigns and start running the pacing rhythm across your accounts.
• Weeks 9–12. Your own portfolio, with a senior strategist alongside you. By the end of the quarter you're the person the team relies on to know where every campaign stands.
• Organized. You track your own work and things don't slip. This is the single most important trait in this role.
• Curious. You want to know what's behind a number, not just report it — and you're comfortable saying when you don't know something.
• Clear. You can explain what happened and what you'd do about it in writing, especially when something has gone wrong.
• Steady. Several things need your attention at once and that doesn't rattle you.
• 1–2 years in digital advertising, ad tech, ad operations, media or a related client-facing role (relevant internships count)
• Comfort with numbers and with spreadsheets — pivot tables, lookups, working across large data sets
• Interest in how programmatic advertising actually works, and eagerness to go deep on it
Be helpful, and we'll train you on the rest.
• Exposure to a DSP such as The Trade Desk or DV360, or to ad-serving and trafficking workflows
• SQL, or a BI tool such as Superset or Tableau (training provided)
• Familiarity with project tracking tools like Jira
• Comfort using AI tools in your day-to-day work. We build AI for a living and we use it ourselves — we're more interested in how you apply it than in whether you've used a specific one.
If your experience looks a little different from the above but you think you'd be good at this, apply anyway. We'd rather read your application than have you rule yourself out.
This is the first rung of a defined path, not a holding pattern.
• Customer Strategist, then Senior. As you take on more accounts and more of the client relationship, you move up the Customer Strategy track — toward owning account strategy and growth outright.
• Manager, or stay an individual contributor. At senior level the track splits. You can move into managing a team and a group of accounts, or keep growing as an IC holding our most demanding accounts. Progressing here does not require becoming a manager.
• Solutions Architecture. If the technical side is where you want to go, there's a documented path into presales solution design that opens at senior level. Plenty of people build toward it from here.
You'll have real ownership early, and you won't be expected to figure everything out alone. Ask early, then own the follow-through. We'd rather you raise a question at the start of something than a problem at the end of it.
• You'll learn fast. Small team, real accounts, and direct access to the people doing the most interesting work in the business.
• Genuinely novel work. Custom models built for a specific client's outcome, in a category that is still being defined.
• A path that goes somewhere. Defined levels, two tracks, and movement between them.
• Collaborative culture. A diverse, inclusive team where creativity and collaboration thrive in a relaxed, welcoming space — complete with the occasional four-legged coworker.
• Medical, dental and vision insurance
• 401k options
• Unlimited PTO
• 11 company holidays
• Office-wide closure between Christmas Eve and New Year's
• Office start-up stipend and in-office meal allowance
Chalice is an equal opportunity employer. We celebrate diversity and are committed to an inclusive workplace.
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