Why Join Exadel
We’re an AI-first global tech company with 25+ years of engineering leadership, 2,000+ team members, and 500+ active projects powering Fortune 500 clients, including HBO, Microsoft, Google, and Starbucks.
From AI platforms to digital transformation, we partner with enterprise leaders to build what’s next.
What powers it all? Our people are ambitious, collaborative, and constantly evolving.
What You’ll Do
- Answer the most common questions by providing basic information about the services.
- Communicate with the customer regarding the progress and status of reported issues.
- Choose common approaches or tools to resolve reported incidents.
- Report the status of assigned tasks and report any impediments in a timely manner.
- Create and maintain the hierarchy and task links within JIRA.
- Perform tasks under direct supervision and attend required meetings.
- Having good communication skills and actively participating in group/team discussions focused on technical topics.
- Update inventories, standard records, lists, and necessary documents.
- Perform routine procedures using instructions or guidance from Full (SA) or Senior (SSA) professionals.
- Follow established Information Security guidelines and report security incidents.
- Strictly adhere to all company organizational policies and procedures.
What You Bring
- Basic practical knowledge (Windows, Linux, or OSX) focused on deployment with mandatory agent software, endpoint configurations, updates, and the use of command-line utilities and event/log viewers for basic troubleshooting.
- Understanding the network layer model (TCP/IP), types of DNS records (recursive resolution, caches, and manual queries), basic principles and operation of DHCP and Firewalls, as well as the use of basic diagnostic tools such as Ping and Traceroute.
- Ability to configure and troubleshoot basic OpenVPN connections directly on the endpoints.
- Ability to identify and diagnose typical problems in notebook components and office peripherals (such as printers), distinguishing between physical (hardware) and logical (software) problems.
- Practical knowledge of the main systems that end users routinely access, from the user's perspective, and the ability to quickly learn operational patterns and guidelines.
- Knowledge of and compliance with Exadel's corporate security policies, including the deployment, configuration, and troubleshooting of corporate antivirus software on endpoints.
- Operation and troubleshooting of centralized management agents (Endpoint Central), as well as hardware and software tracking of workstations.
- To demonstrate initiative and consistent effort to improve the level of their technical skills and general qualifications.
English level
Upper-Intermediate
Legal & Hiring Information
- Exadel is proud to be an Equal Opportunity Employer committed to inclusion across minority, gender identity, sexual orientation, disability, age, and more
- Reasonable accommodations are available to enable individuals with disabilities to perform essential functions
- Please note: this job description is not exhaustive. Duties and responsibilities may evolve based on business needs
Your Benefits at Exadel
Exadel benefits vary by location and contract type. Your recruiter will fill you in on the details.
- International projects
- In-office, hybrid, or remote flexibility
- Medical healthcare
- Recognition program
- Ongoing learning & reimbursement
- Well-being program
- Team events & local benefits
- Sports compensation
- Referral bonuses
- Top-tier equipment provision
Exadel Culture
We lead with trust, respect, and purpose. We believe in open dialogue, creative freedom, and mentorship that helps you grow, lead, and make a real difference. Ours is a culture where ideas are challenged, voices are heard, and your impact matters.
