Associate System Engineer, SE Excellence Center - ANZ

THE ROLE

WHAT YOU'LL DO

• Assist internal teams with configuration validation in support of sales opportunities
• Collect and acquire data for use in the creation of sales plays and lifecycle management programs and processes
• Work with established programs and sizing tools to provide customers with a product performance solution that meets and exceeds their expectations
• Be involved in the Account Planning process as part of a larger team
• Assist with solution designs and take point on simple designs
• Assist prospects and customers with basic demonstrations, system configurations, feature adoption, and answers to technical questions
• Work with established programs and sizing tools to support customer pursuits
• Work cross functionally with internal departments such as Customer Support, Professional Services, Renewal, Sales Operations, and Order Management
• Supports both pre-sales and post-sales activities, optimizing customer engagement and satisfaction
• Drive technical account management to ensure seamless implementation and ongoing support of Everpure solutions, fostering strong customer relationships
• We are primarily an in-office environment and therefore, you will be expected to work from the Bangalore office in compliance with Everpure's policies, unless you are on PTO, or work travel, or other approved leave.

WHAT YOU BRING

• BS in CS, EE or other technical degree and/or equivalent experience
• 4+ years of experience (technology industry preferred)
• Strong phone presence and experience in a high-volume customer interaction environment
• Conscientious attitude and dependability, strengths in teamwork and communication
• Confident, articulate and professional speaking abilities, and a strong ability to listen
• Ability to collect data, identify problems, establish facts and draw valid conclusions
• Preparation and delivery of technical product and architecture presentations
• Passion for technology and aptitude to learn new technologies
• Self-motivated individual with the ability to work independently and proactively, while applying a high level of business and technical acumen to a variety of situations
• Demonstrated listening, written communication and product presentation skills
• Ability to handle multiple tasks and projects, in real-time scenarios
• Apply critical thinking techniques to work through customer situations and interactions
• Knowledge of current and emerging storage architectures (FC, iSCSI, NAS, OSD, SAN) preferred
• Salesforce.com experience helpful
• Knowledge of VMware, Windows, UNIX OS variants (Linux, AIX, …), NFS file systems and network environments helpful

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