Associate Systems Engineer

Accountabilities

• Monitor application performance and infrastructure availability using AppDynamics, LogicMonitor, Azure Monitor, and related monitoring tools.

• Perform routine health checks and assist with performance monitoring and troubleshooting of SQL databases.

• Monitor and maintain Windows servers and Internet Information Services (IIS), applying required configurations, updates, and patches.

• Monitor interface subsystems to help ensure reliable connectivity and seamless data flow between systems.

• Provide Level 1 and Level 2 systems support by investigating alerts, diagnosing incidents, resolving issues within scope, and escalating complex problems to higher-level engineering teams.

• Maintain accurate technical documentation covering system configurations, operational procedures, troubleshooting steps, and incident responses.

• Participate in root cause analysis (RCA) to identify recurring issues, reduce future incidents, and improve system reliability.

• Collaborate with cross-functional teams to implement system upgrades, patches, and configuration changes while minimizing service disruption.

• Respond promptly to monitoring alerts and operational incidents to help maintain critical system availability and meet defined SLAs.

• Stay informed about monitoring technologies and industry best practices, recommending improvements to support processes and tools.

Requirements:

• Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.

• 1–3 years of experience in systems monitoring, technical support, IT operations, or a similar role.

• Familiarity with application performance monitoring tools, particularly AppDynamics, LogicMonitor, and Azure Monitor.

• Basic knowledge of SQL databases, including performance monitoring and troubleshooting.

• Understanding of Windows Server administration and IIS management.

• Experience monitoring server availability, system performance metrics, alerts, and operational health.

• Strong troubleshooting and analytical skills, with the ability to investigate incidents and contribute to root cause analysis.

• Excellent attention to detail and a commitment to delivering reliable, high-quality support.

• Strong written and verbal communication skills, with the ability to collaborate effectively across technical teams.

• Willingness and availability to work in a 24/7 support environment, including 9-hour or 12-hour shifts, evenings, weekends, and on-call rotations as required.

Preferred qualifications:

• Familiarity with application monitoring platforms such as AppDynamics and LogicMonitor.

• Knowledge of healthcare applications or healthcare IT environments.

• Understanding of ITIL principles and best practices for incident management and service delivery.

Benefits:

• Competitive compensation: A competitive salary and benefits package is offered; the specific salary range is not stated in the listing.

• Full-time employment: A full-time opportunity within an IT operations and systems support team.

• Remote work location: The role is listed as remote in Pune–Baroda, India; confirm the precise location and working arrangements during recruitment.

• Professional development: Opportunities to expand your skills in systems monitoring, infrastructure support, incident management, and performance optimization.

• Collaborative culture: Work alongside cross-functional teams in a supportive environment that encourages learning, curiosity, and professional growth.

• Career development: Opportunities to build technical expertise and develop your career in IT operations and systems engineering.

• Operational experience: Gain hands-on exposure to enterprise monitoring tools, Windows infrastructure, SQL databases, and service reliability practices.

• Shift requirements: The role operates in a 24/7 support environment, which may involve evenings, weekends, extended shifts, and on-call rotations.