Associate Technical Account Manager

Make an Impact/ The role:

As an Associate Technical Account Manager, you will be part of the APAC TAM team based in Beijing, and work closely with several teams such as Sales and Integration, in addition to all other departments within Adjust. You are in charge of delivering exceptional customer experience. This plays a major part in your goal  to address client issues quickly and help resolve it effectively, maintaining their satisfaction and trust.

Empower Your Potential/ Responsibilities:  

• Technical contact for your clients within Adjust.
• Support your clients on how to best use the Adjust product and help them resolve any technical challenges.
• Provide daily support and have check-in calls with your client base.
• Work with a global Support team.
• Serve as the trusted technical advisor to clients in China, ensuring optimal use of our measurement platform and services.
• Provide proactive account monitoring and technical health checks.
• Enable your client’s decision making and ensure they are set up for success by testing and validating their set-up.
• Troubleshoot complex issues by using internal and external tooling.
• Collaborate with cross-functional teams (Engineering, Sales and Support) to resolve customer issues and implement custom solutions.
• Escalate complex technical issues directly to our engineers; provide ideas for optimization and improvement to the relevant teams. 

Bring Your Knowledge/ Experience & Qualifications: 

• 1-3 years of experience in a client-facing technical role in advertising technology
• Comfortable working cross-functionally in a fast-paced, global environment
• Excellent communication skills in English and Chinese
• Excellent project management skills and experience handling multiple high-profile accounts
• An ability to break down complex topics in simple terms to ensure client understanding
• Validated ability to independently acquire and apply technical knowledge
• Strong understanding of digital advertising technologies as well as AdTech, MarTech, MMPs or similar companies within the SaaS industry
• Experience in working with the terminal and data extraction, data transformation and data manipulation tools.
• Experience using communication, productivity and collaboration apps like Salesforce, JIRA & Confluence, Asana, etc.
• App development experience, publishing apps to the stores, working with SDKs etc. is a plus
• Development experience, experience in building scripts and tooling (Python, Javascript, CSS, HTML,...) is a plus
• Willingness to travel (if applicable)