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Bengaluru, Karnataka, India
Onsite
About Kaseya
Kaseya is the leading provider of AI-powered IT management and cybersecurity software, serving Managed Service Providers (MSPs) and internal IT organizations worldwide. Our comprehensive platform helps organizations efficiently manage, secure, and automate their IT environments, driving operational efficiency and long-term business success.
Backed by Insight Partners, a leading global software investor, Kaseya has experienced sustained double-digit growth and continues to expand its global footprint. Today, Kaseya supports customers in more than 20 countries and manages over 15 million endpoints worldwide.
Founded in 2000, Kaseya was built by builders - and we're still building. We look for people who create rather than wait, who see a hard problem and lean in, and who treat challenges as raw material. At Kaseya, everyone plays a role in shaping the future of IT: whether you're in engineering, product, sales, marketing, customer support, or operations, your work helps protect, defend, and optimize IT environments across the globe.
We're building teams that grow, perform, and make an impact. If you're driven by the itch to make things better - a product, a process, a career - you'll fit right in.
At Kaseya, we don't just raise the bar. We build it.
Job Summary
We are seeking a motivated Associate Technical Support Engineer (L1) to join our technical operations team. In this entry-level role, you will act as the first point of contact for technical problems, focusing heavily on Linux-based environments and network troubleshooting for our Backup and restore product portfolio. You will handle incoming tickets, diagnose, troubleshoot and provide timely, accurate solutions to our customers and partners.
Key Responsibilities
· Escalation & Collaboration: Gather critical system logs and evidence to escalate complex cases seamlessly to L2 teams and learn from the feedback provided on escalated cases.
Required Technical Skills
Soft Skills & Core Competencies
Qualifications & Experience
Additional information
Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.
