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Brookfield, Wisconsin, United States
Onsite
At Concurrency, we embody innovation. We're not just tech consultants; we are forward thinkers with a purpose. Our team thrives on disrupting the norm, constantly seeking the next challenge and pushing boundaries to redefine what's achievable. Recognized as a Microsoft Gold Partner and recipient of multiple Partner of the Year awards, Concurrency is synonymous with excellence. If you're fueled by the desire to transform technology into real-world solutions, join us and unleash your potential as a change catalyst.
We’re excited to add an Associate Technical Support Specialist to our Internal IT Team. In this role you will provide tiers I, II and III support for all levels in the organization. You’ll work closely with leadership to improve processes and make recommendations for the team to better maintain, upgrade, automate and manage the internal IT environment.
At Concurrency, we believe in living out our core values every day. These principles guide our actions, decisions, and interactions:
Provide tier 1-2 support to end-users
Assist in creation of new user accounts
Assist in the set-up of new equipment and devices
Contribute to documentation of incidents, internal processes and procedures, maintenance of equipment, and training manuals
Diagnose, research, and resolve routine end-user issues in a timely manner through established protocol and troubleshooting; escalate as necessary
Provide guidance and explain policies and procedures to end-users
Assist users in obtaining access to systems
Configure, prepare, and ship laptops and other equipment for new hires and remote users
Be available for on-call support for onsite IT issues as needed
Assist in Corporate IT projects
Familiarity with Microsoft Azure services such as Azure Active Directory, Virtual Machines, and Resource Groups
Ability to multitask and work without direct supervision
Passion and willingness to learn and use new technologies
Readily adaptable to change
Excellent interpersonal and communication skills
Team and customer focused with a collaborative work style
Strong troubleshooting skills
Ability to work in a fast-paced environment and always maintain professionalism and confidence
Bachelor’s Degree in Information Technology or related field
Experience supporting or troubleshooting cloud-based environments within Azure, including identity, access, and basic infrastructure components
Technical certifications such as A+ or Microsoft Certifications
