Job Description:
Associate Technical Training Program Manager, Service
The Associate Manager - Technical Training is responsible for leading the design, development, and execution of advanced technical training programs that enable technician capability and technical support to support product performance and service readiness.
This position is responsible for developing & delivering high-impact training focused on:
- Electrical diagnostics
- Mechanical aptitude
- Diagnostic troubleshooting
- Tool platform knowledge
- Repair execution and quality control
This role drives end-to-end training program management, aligning training initiatives to NPD, and ensuring scalable, standardized training across service network while upholding Milwaukee Tool’s standards for durability, performance, and innovation.
Key Responsibilities
Training Development & Delivery
- Own and manage technical training programs or product platforms end-to-end
- Conduct training needs analysis to identify skill gaps and prioritize program development
- Develop and deliver multi-level training pathways (entry through advanced, including certification programs)
- Develop comprehensive curriculum including job aids, manuals, diagnostics workflows, and assessments
Technical Expertise
- Serve as Subject Matter Expert (SME) for assigned product categories or systems
- Apply advanced diagnostics, troubleshooting, and repair methodologies
- Demonstrate best practices in troubleshooting and repair execution
Cross-Functional Collaboration
- Partner with Engineering, Product Management, Quality, and Service Operations
- Align training programs with new product launches and existing product updates
- Ensure consistency and standardization across global training efforts
Continuous Improvement
- Lead multiple training programs concurrently
- Establish and track KPIs to measure training effectiveness
Core Competencies
- Strategic Alignment & Business Acumen
- Technical Depth & Product Expertise
- Training Program Leadership
- Effective Communication
Required Qualifications
Education
- Associate’s degree in Engineering, Technical Education, Applied Technology, or equivalent experience
Experience
- 3–5 years of experience in technical training, service operations, or product support
- Experience leading both classroom and virtual training
Technical Knowledge
- Power tools and electromechanical systems
- Battery technologies and systems
- Diagnostic methods and service procedures
Skills
- Develop training modules
- Analyzes/Applies repair competency metrics
- Applies LMS for repair training
- Coordinates with service centers and technical support teams
Language Requirement
- Fluent Spanish proficiency required, including professional-level speaking, reading, and writing to support technical training delivery
Other Requirements
- Ability to travel domestically and internationally as needed (approximately 30–40%)
Preferred Qualifications
- Technical certifications relevant to product or service functions
- Experience developing structured training programs or curricula
- Global training experience
- Analysis of service performance metrics and KPIs
Milwaukee Tool is an equal opportunity employer.
