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Singapore, Singapore
Onsite
Introduction
Our sector Customer Support takes responsibility for the installation, qualification, maintenance and continuous improvement of our systems at customer location. Its mission is to deliver best-in-class customer satisfaction. Due to recent technology advancement seeking to augment our team with highly motivated and committed Engineers to work closely with - and be the interface between - our customers and engineers in ASML worldwide competency centers
Associate Upgrade Install and Relocation Engineer will be take charge to install all types of lithographic DUV/YS systems in continuously changing markets, on time and with quality exceeding customers’ expectation.
Job Description
Install all types of lithographic DUV/YS systems in continuously changing markets, on time and with quality exceeding customers’ expectation.
Work safely and meet customers / ASML designated safety rules and regulations at all times
Install ASML DUV/YS equipment and execute within agreed cycle time and budget
Evaluate and diagnose problems and make appropriate repairs
Acquire sufficient knowledge of new and established products and processes
Keep track of the usage of high cost tools, materials and equipment
Work with co-workers (subcontractors, agents), customer & local field support , factory install engineers
Perform administrative and coordination duties, including SO, Logbook, pass-downs, work orders, field service reports, system problem reports, and monthly reports. Prepare written technical reports on an independent basis.
Provide appropriate support and assistance to less experienced ASML or local personnel as necessary
Should expect to spend more than 50% of the time inside the clean room working with mechanical and electrical equipment. Be able to support the manager/supervisor to set technical direction for engineer.
Can work flexibly, can accept the need to work overtime, and can accept shift working (day or night) depending on business needs
Have initiative to communicate with colleagues and learn from them
Can accept manager/leader’s arrangement based on company business needs
Able to travel overseas for installation/ upgrade projects where necessary
Education
Diploma or Higher NITEC in Electronics / Electrical Engineering / Mechatronics / Mechanical Engineer or equivalent engineering discipline
Fresh Diploma graduates / Higher NITEC with 1-2 years’ experience in the engineering field
Personal skills
Analytical Thinking | Provide the information to enable effective trouble shooting
Helicopter-view | Anticipate on possible issues on the progress of the install
Quality Control | Closing the Improvement loop regarding product quality & design
Ambassador Mindset | Represent ASML at the customer’s site in a professional way
Strong Communication Skills | Handle customer matters & request in a professional way
Knowledge Sharing | Be the source for technical knowledge of new and existing products
Report Writing | Written technical reports on frequent base to various stakeholders within organization
This position requires access to controlled technology, as defined in the United States Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.
ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.
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