Associate Vetting Analyst

The Vetting Analyst is responsible for vetting telephone numbers registered with First Orion for call authentication and branded calling solutions by verifying telephone-number ownership and Right of Use. This role investigates discrepancies, reviews supporting data and documentation, and works with clients and internal teams to resolve verification issues. 

The Vetting Analyst will also use data and investigative tools to identify unusual activity, troubleshoot vetting results, and support improvements to First Orion's vetting processes, tools, and workflows. 

What you’ll be doing: 

• Review telephone numbers registered for call authentication and branded calling solutions to verify ownership and Right of Use using available data and supporting documentation, approving, rejecting, or requesting additional information as appropriate. 

• Investigate conflicting, incomplete, or unexpected vetting results and determine when additional research, testing, or documentation is required. 

• Support both individual and bulk telephone-number vetting requests. 

• Perform recurring verification of previously vetted telephone numbers when required. 

• Investigate suspicious or anomalous telephone-number activity and document findings for further review or escalation. 

• Manage telephone-number vetting tickets and communicate with clients and partners regarding questions, discrepancies, additional information requirements, and results. 

• Collaborate with Support, Implementation, Customer Success, Product, Engineering, and other internal teams to investigate and resolve vetting-related issues. 

• Use SQL and other data-analysis tools to research telephone numbers, historical activity, vetting results, and anomalies. 

• Develop and maintain reports, dashboards, and metrics to identify trends, operational concerns, and opportunities for improvement. 

• Identify opportunities to improve vetting efficiency through process improvements, automation, and enhancements to existing tools and workflows. 

• Participate in requirements gathering, testing, and validation for new or enhanced vetting tools, processes, products, and verification methods. 

• Develop and maintain documentation for vetting processes, exceptions, investigations, and troubleshooting procedures. 

• Escalate technical or operational issues to the appropriate resources when necessary. 

• Mentor and train interns and less-experienced team members. 

What you’ll need: 

• Bachelor’s degree in a related field such as Management Information Systems, Computer Science, Business Administration, Data Analytics, or equivalent relevant work experience. 

• Strong attention to detail with the ability to independently investigate conflicting or incomplete information and make consistent, evidence-based decisions. 

• Strong investigative and troubleshooting skills. 

• Ability to analyze and interpret significant amounts of data. 

• Solid SQL skills. 

• Proficiency with Microsoft Excel. 

• Excellent written and verbal communication skills, with the ability to clearly explain vetting requirements and findings to technical and non-technical audiences. 

• Ability to work independently and manage multiple requests, investigations, and competing priorities in a fast-paced environment. 

• Ability to clearly document findings, processes, and requirements. 

• Ability to learn new applications, workflows, products, and data sources. 

• Ability to collaborate effectively across customer-facing, operational, product, and technical teams. 

Bonus Points: 

• Customer service or client-facing experience. 

• Technical support or troubleshooting experience. 

• Previous experience in data analysis or research. 

• Experience with fraud prevention, risk, compliance, or investigative work. 

• Experience with ticketing or case-management systems. 

• Experience reviewing telephone-number ownership, carrier, or Right of Use documentation. 

• Experience identifying suspicious or anomalous activity through data analysis. 

Company Benefits:

Balancing the work-life flow is key to health and happiness! That is why we offer one of the most competitive packages in our industry with open PTO, company paid holidays, Flex Fridays and flexible work arrangements. We strongly value the health and wellness of our teammates and through our state-of-the-art fitness center we’re helping our teammates reach their wellness goals while at work.  Add on generous health and dental/vision options, retirement plans, learning and development programs, career path frameworks, tuition reimbursement, company options and bonus potential you have many ways to take advantage of a comprehensive benefits package that means the most to you!

Learn More About First Orion:

First Orion helps businesses generate more revenue, increase efficiency, and improve the customer experience by empowering them to brand their phone calls with their name, logo and reason for calling. We are the market leader in branded communications technology, and a trusted partner to Fortune 500 companies and the largest U.S. mobile carriers.

• First Orion has been voted a Great Place to Work with top rankings in every category.

• Learn more about what our employees have to say on our First Orion Glassdoor page and watch our People First Diversity Statement/Video. 

• First Orion Culture Cornerstones are at the core of everything we do here.

Disclosure:

First Orion is an Affirmative Action and Equal Opportunity Employer. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Activities, duties, and responsibilities may change at any time with or without notice, based on the changing needs of our business.

This position is not eligible for employment-based immigration visa/status sponsorship. Employees are required to demonstrate proper work authorization as required by I-9 compliance. 

First Orion is interested in every qualified candidate who is eligible to work in the United States. First Orion’s immigration sponsorship policy is applied in a nondiscriminatory fashion regardless of race, gender, ethnic origin, or any other classification protected by law.