Atlassian Platform Administrator

About the team

The Atlassian Platform Administrator, Desktop Systems P4, is a senior technical administrator responsible for the reliable, secure, scalable operation and evolution of Zillow’s Atlassian platform. The role owns complex administration and configuration across Jira, Confluence, Jira Service Management, Loom, and related Atlassian capabilities; partners with engineering, product, identity, security, and business teams; and turns operational needs into governed, reusable platform patterns.

This role is suited for an experienced administrator who can independently lead complex work, balance production support with platform improvement, and provide technical guidance to peers and stakeholders. They combine deep Atlassian Cloud expertise with strong judgment in automation, identity and access management, integrations, licensing, and governance.

Zillow Group is a strategic, mission-driven organization focused on delivering exceptional experiences and measurable outcomes. Our work spans cross-functional partnership, scalable programs and operational excellence in support of Zillow’s mission. We bring deep experience working across diverse teams in a dynamic, high-growth environment, balancing strategic thinking with hands-on execution to drive meaningful business impact. We are seeking an experienced professional to support our workforce expansion in India.

About the role

• Administer and evolve enterprise Atlassian Cloud products, including Jira, Confluence, Loom, and connected Marketplace applications

• Design, configure, and maintain complex Jira projects, issue types, workflows, screens, fields, permissions, notification schemes, automations, reporting structures, and Confluence spaces

• Lead technical discovery and solution design for advanced configuration, workflow, and integration requests, ensuring solutions align with platform standards, security requirements, and long-term maintainability

• Own complex incidents and escalations; diagnose issues across Atlassian configuration, identity, browser and desktop environments, APIs, integrations, and third-party applications

• Partner with Identity and Access Management teams on SSO, SCIM, group-based provisioning, service-account lifecycle management, privileged access, and auditability

• Develop and maintain automations, API-based solutions, and operational tooling that reduce manual work and improve support quality, reliability, license efficiency, and customer self-service

• Lead administration of platform licensing, including usage analysis, reclamation processes, exception management, capacity forecasting, and controls that minimize unused paid seats

• Govern Marketplace app and integration requests through technical assessment, security and compliance review, vendor coordination, configuration, implementation, and ongoing operational support

• Establish and maintain platform standards, reusable patterns, configuration guardrails, runbooks, and technical documentation

• Support the Jira Space Administrator program and other delegated-administration models by defining safe self-service boundaries, enablement materials, and escalation paths

• Plan and execute testing, change management, release readiness, and post-release validation for platform capabilities and significant configuration changes

• Analyze support and platform data to identify recurring friction, prioritize improvements, and communicate operational health, risks, and outcomes to stakeholders

• Mentor junior administrators and support engineers through troubleshooting, technical reviews, documentation, and knowledge transfer

This role has been categorized as an Office position. “Office” employees regularly work at the Zillow India office for approximately 80 to 100 percent of their time each month. Employees must live within a reasonable commuting distance of the office. Zillow has not defined a reasonable distance, and expects employees will use judgment in determining this for themselves and understand the implications re: time commitment and cost of daily commute.

In addition to a competitive base pay, employees in this role are eligible for incentive compensation subject to applicable laws and relevant Zillow policies. Actual amounts will vary depending on experience, performance and location.

Who you are

• 5+ years of experience in SaaS administration, enterprise application support, systems administration, or IT operations, including substantial hands-on Atlassian administration experience

• Deep, practical experience administering Jira and Confluence in an enterprise Atlassian Cloud environment

• Demonstrated expertise designing and maintaining complex Jira configurations, including workflows, schemes, permissions, custom fields, automations, dashboards, and reporting

• Experience with Atlassian administration across user management, organization administration, licensing, product access, and governance controls

• Strong knowledge of identity and access management concepts, including SSO, SAML, SCIM, group-based provisioning, service accounts, and least-privilege access

• Experience diagnosing and resolving complex issues across SaaS platforms, integrations, REST APIs, authentication, provisioning, and enterprise end-user environments

• Experience designing or supporting integrations between Atlassian products and enterprise systems such as Slack, Google Workspace, ServiceNow, Workday, Salesforce, GitHub, or GitLab

• Ability to use automation and scripting to solve operational problems, such as Jira Automation, REST APIs, JSON, Python, JavaScript, or low-code workflow tools

• Strong written communication skills, including the ability to create clear technical documentation, runbooks, standards, and stakeholder-facing guidance

• Demonstrated ability to independently prioritize work, lead technical initiatives, and communicate trade-offs, risks, and recommendations to technical and non-technical partners

Preferred

• Atlassian Cloud certifications, such as Jira Administration for Cloud or Confluence Administration

• Experience with Jira Service Management, Assets, Atlassian Guard, Atlassian Analytics, Compass, Atlassian Teams, or Atlassian Goals

• Experience supporting enterprise-scale user populations, multi-product licensing, and formal controls or compliance requirements

• Experience evaluating and governing Marketplace applications, vendor integrations, and third-party security considerations

• Familiarity with ITSM, ITIL, incident management, change management, problem management, and knowledge management practices

• Experience leading migrations, large-scale configuration standardization, or platform modernization initiatives

Get to know us

At Zillow, we’re reimagining how people move—through the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help people navigate buying, selling, financing and renting with greater ease and confidence. Whether you're working in tech, sales, operations, or design, you’ll be part of a company reshaping an industry and helping more people make home a reality.

Zillow is honored to be recognized among the best workplaces in the U.S. Zillow was named one of FORTUNE 100 Best Companies to Work For® in 2026, and included on TIME’s America’s Best Companies 2026 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow.

No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry—and your career—forward, together.

Zillow Group is committed to fostering an inclusive, innovative environment and to providing equal employment opportunities. We comply with applicable laws that prohibit discrimination in employment and recruitment.

If you have a disability or special need that requires accommodation during the recruitment process, please contact your recruiter directly.

Qualified applicants will be considered for employment in accordance with applicable law.