Attorney Network Manager (On-site)

Who We Are

At Newrez, we bring big thinkers and caring doers together to make home happen. We’re a team built on heart and hustle, united by a commitment to show up for our customers, our communities, and each other. We believe that when our people thrive, homeowners thrive - and that’s why we invest in your growth, wellbeing, and ability to make an impact.

Every day, we work to exceed the expectations of our residential mortgage borrowers and business partners through superior service, simple processes, and clear communication. We do this by empowering our employees, encouraging innovative solutions and recognizing great performance.

Primary Function

The Attorney Network Manager will be responsible for driving the performance of attorney firms and foreclosure trustees within SMS’s Attorney network. Direct management of the Attorney Network Coordinators. Collaborate externally with the approved firms, and internally with Corporate Legal/Compliance, External Audit, and others to identify areas of opportunity, firm placements, and performance. Maintain GSE compliance for all attorney firms. Review and implement legal updates for all new and changed state regulations including State Supreme and Appellate Court Decisions. Reviews and responds to firm escalations and issues. Collaborates with foreclosure and bankruptcy leadership in order to maximize performance through our attorney partners.

Direct Reports

•   Attorney Network Coordinators

Principal Duties

• Manage and mentor the network of attorney firms and foreclosure trustees, with a primary focus on maximizing attorney scorecard performance while maintaining effective partnerships.
• Responsible for managing and setting appropriate SMART goals for the Attorney Network Coordinators.
• Oversees special foreclosure program implementation internally and with attorney network.
• Oversees the foreclosure and bankruptcy attorney monthly scorecards and holds process and maintains regular performance calls with network of active firms.
• Develops, enhances, implements, and maintains a deep understanding of all performance metrics and scorecard methodologies.
• Develops and maintains a strong understanding of the Legal Services Agreement, including understanding and monitoring service level and expectations outlined.
• Examines servicer and state performance regularly and champions strategy action plans on identified areas of opportunity.
• Maintains oversight over state level demand letter process and semi-annual validation to ensure accuracy.
• Manages the new firm boarding process, geared at preparing firms to comply with our policies and procedures.
• Assists in the off-boarding process of servicers.
• Works with Default Operation groups to provide scorecard expertise, performance metrics, and guidance on how to handle difficult situations with internal and external customers.
• Identifies, protects, and maintains internal and industry resources that are critical to business operations.
• Conducts firm visits and file level audits when necessary.
• Collaborates with Corporate Legal/Compliance and External Auditor to formulate a periodic, comprehensive risk assessment of law firms and foreclosure trustees.
• Performs detailed, due diligence on issues prior to sharing findings with an audience.

• Communicate findings regularly to executive management team.
• Ensure full compliance with GSE requirements as it relates to firm assignments, transfers, and performance.
• State & Federal Audit Requirements
  • Provides legal opinions for state and local audits for firm compliance.
  • Follows industry trends and works with Corporate Legal, Collections, Loss Mitigation, Bankruptcy, Foreclosure and REO operations teams to ensure that processes and procedures comply with federal and state regulations.
  • Coordinates efforts with Corporate Legal, Quality Assurance and External Audit teams to evaluate efficiency of internal and external process controls.
  • Identifies, protects, and maintains internal and industry resources that are critical to business operations.
  • Conducts ongoing risk analysis such as compliance with federal and state laws, regulatory agencies, third-party clients, and directs the audit team towards any high-risk items.

• Performs other duties as assigned by management.

Education and Experience Requirements  

• Bachelor’s degree required.
• Advanced degree or JD a plus
• 6-8 years related experience.

Knowledge, Skill, and Ability Requirements 

• Working knowledge of foreclosure and bankruptcy proceedings as well as internal legal services operations
• Demonstrated analytical and business communication skills.
• Advanced project management skills
• Experience managing people is a plus.
• Project management skills needed.
• Must be flexible to changing priorities, project scopes, and deadlines.
• Highly proficient in MS Office package, including Excel, PowerPoint, and Visio
• Up to 20% travel (required)

While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Okta Verify and Microsoft Authenticator. Employment will be contingent on this requirement.

By applying to this position candidate acknowledges that this is not a remote role and is required to be on-site.

Additional Information:

While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Microsoft Authenticator. Employment will be contingent on this requirement.

Why Newrez

We’re a great place to work because we invest in what matters: your career, your community, your wellbeing, and your future. Our total rewards package is designed to support your whole self.

Company Benefits:

We offer benefits, programs, and perks that support you in every aspect of your life.

• Medical, dental, and vision insurance

• Health Savings Account with employer contribution

• 401(k) Retirement plan with employer match

• Paid Maternity Leave/Parental Bonding Leave/Caregiver Leave

• Adoption Assistance

• Tuition & Certification reimbursement

• Employee Mortgage Loan Program

• The Newrez Employee Emergency and Disaster Fund is a program to support our team members experiencing hardships

Newrez NOW:

Through Newrez NOW, our Corporate Social Responsibility program, you’ll have opportunities to give back, lead, and make a difference.

• 1 company-paid Volunteer Time Off day (with over 40,000 volunteer hours contributed since our inception)

• Matching Gifts Program - dollar-for-dollar up to $1,000

• Access to grants, nonprofit resources, and volunteer opportunities

• More than $6,000,000 donated since 2020

• 1 in 5 employees participates in at least one Employee Resource Group (ERG)
  

Equal Employment Opportunity 

We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

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