Audio Visual Sales Support Engineer

***This role requires travel up to 50% to customer sites***

OUR COMPANY:

EOS IT Solutions is a family run Global AV, IT Technology and Logistics company, providing Collaboration and Business Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.  

We are a true international provider and are proud to deliver our services through global simplicity with trusted transparency.

WHAT WILL YOU DO:

Due to continued expansion to support our customers, we have an exciting opportunity for a Sales Design Engineer to join the EOS Team. You will be a technical consultant to the sales force generating Project Scope of Works, block flow diagrams and equipment lists to enable generation of customer proposals. You will also be leveraged by the post sales team for project engineering and or on-going project consultation for our clients

You will provide a technical review of Audio-Visual Projects including but not limited to end-user technical training and support to the implementation teams. You must have a comprehensive understanding and experience of the audio-visual industry, AV system design principles, IP Networks, Implementation and Deployment methodologies for both small- and large-scale projects.

This role requires up to 50% travel to client sites. 

KEY RESPONSIBILITIES:

• Technically support Project Managers and Implementation Teams, including assistance with hands on and remote commissioning where required.
• Produce and or assist with technical training for internal and external end-users.
• Amend and adapt Audio Visual system design including CAD schematics and project requirements
• Keep current with the technical aspects of the systems being installed through manufacturer training.
• Creation of system Scope Of Work and Bill of Materials for quotes to clients, this will include allocation of professional service hours.
• Review and approval of technical documents (Schematics, rack drawings, layout drawings and detailed technical info for IP systems) for handover to Project Management for deployment.
• Review and technical lead on project bids for client base.
• Provide status and feedback of the technical aspects of the projects assigned to the Project Manager, Engineering Department, and the Account Manager in the form of verbal and documented post-mortems to modify and improve internal and external processes and designs.

ESSENTIAL CRITERIA:

• 5+ years Design experience working with the AV Industry
• Degree level qualified in a formal technical discipline or 8+ years professional AV industry experience in implementation and / or system support.
• Knowledge of design implementation, Installation or Service Experience of key technologies such as
• Control (Crestron, AMX, Extron)
• Audio (BIAMP, QSC, POLYCOM)
• Video (Cisco, Polycom, QSC, Crestron, Light ware, Teams, Zoom)
• A VoIP Design and Deployment
• CTS certification or higher
• Excellent communication skills, and be confident when dealing with demanding clients, building contractors, architects, and other technical members of the project team.
• Knowledge of the following is expected for success in the role:
• Audio systems design including conferencing audio, digital sound systems, public address, event spaces.
• Video systems, large format displays, projection, video wall image processing.
• Control systems touchscreen controls, automation, and smart building technology.
• Video conference systems, integration techniques and deployment.
• Audio visual system infrastructure design and planning.
• Flexibility is required to accommodate working across time zones as part of a global team, including international travel upon notice if necessary.
• Full driving license that will enable you to meet any driving requirements

DESIRABLE CRITERIA:

• CTS-D, CTS-I certifications
• Formal BA in an Engineering Field
• AutoCAD, BIM software or similar
• Microsoft Excel, PowerPoint, Visio
• Ease Software
• Shure, QSC, Lightware Certifications

EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of gender, gender identity, gender reassignment, age, religious or similar philosophical belief, race, national origin, political opinion, sexual orientation, disability, marital or civil partnership status, or other non-merit factor.

The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws.