Department
Booth IT: Service Management
About the Department
The University of Chicago Booth School of Business is the second-oldest business school in the U.S. and second to none when it comes to influencing business education and business practices. Since 1898, the school has produced ideas and leaders that shape the world of business. Their rigorous, discipline-based approach to business education transforms students into confident, effective, respected business leaders prepared to face the toughest challenges.
Chicago Booth has the finest set of facilities of any business school in the world. Each of the four campuses (two in Chicago, one in London, and one in Hong Kong) reflects the architectural traditions of its environs while offering a state-of-the-art learning environment.
Chicago Booth is proud to claim:
-an unmatched faculty.
-degree and open enrollment programs offered on three continents.
-a global body of nearly 61,000 accomplished alumni.
-strong and growing corporate relationships that provide a wealth of lifelong career opportunities.
As part of the world-renowned University of Chicago, Chicago Booth shares the University's core values that shape the distinctive intellectual culture. At Booth, they constantly question and test ideas, and seek proof. This extraordinarily effective approach to business leads to new ideas and innovative solutions. Seven of the Booth faculty members have won Nobel Prizes for these ideas - the first business school to achieve this accomplishment. For more information about the University of Chicago Booth School of Business, please visit: http://www.chicagobooth.edu/.
Job Summary
The Audio Visual Technician provides second-shift technical support for Chicago Booth faculty, staff, students, and guests at the Harper Center. The Technician is the primary on-site AV resource for MBA classes held in the afternoon and evening, ensuring classrooms are ready, reliable, and quickly restored when problems occur. Work centers on classroom AV and control systems, hybrid and recorded class technology, and the Windows, macOS, and mobile devices used in those spaces. The Technician also assists with Booth live events and responds to other one-off AV requests as they arise, including setup, operation, and strike. This position is essential to maintaining MBA class coverage.
This position is not eligible for employer-sponsored employment authorization.
Responsibilities
- Provides on-site AV support during the second shift, 11:30 a.m. – 8:00 p.m., with primary responsibility for afternoon and evening MBA classes. Works occasional Saturdays or other off-hours as needed for live events.
- Performs pre-class room checks and setups, and monitors active classes to confirm audio, video, display, camera, and microphone systems are functioning before and during sessions.
- Supports classroom AV systems built on Crestron or similar control platforms, including multi-source, multi-display room configurations, DSP-based audio, and networked (AV-over-IP) signal distribution.
- Supports hybrid and remote learning technology, including ceiling and lectern microphones, PTZ and tracking cameras, in-room conferencing (Zoom and Microsoft Teams), and lecture capture and recording.
- Supports wireless presentation and content-sharing tools, such as AirPlay, Miracast, and wireless presentation platforms, alongside wired inputs for faculty, staff, and guest presenters.
- Troubleshoots AV, control, and network-connected device issues in real time; applies temporary workarounds to keep classes running; and documents root causes and permanent fixes.
- Uses remote monitoring and management tools, where available, to identify and address room and device issues proactively, and logs all requests and incidents in the department's ticketing system.
- Escalates unresolved or recurring issues to the AV Team Lead and assists with room maintenance, firmware and software updates, and system testing as assigned.
- Assists with Booth live events, such as setup, rehearsals, operation, and load-out, including audio mixing, projection and LED displays, cameras, and streaming or recording as needed.
- Responds to ad hoc and one-off AV requests from faculty, staff, and student groups with a high level of service.
- Provides brief instruction and guidance to faculty, staff, and presenters on the use of room technology.
- Contributes to AV documentation, room inventories, and equipment tracking, and helps ensure classroom coverage during peak periods and colleague absences.
- Applies moderate/high levels of experience and skills to support the planning, development and execution of audio-visual productions with moderate supervision.
- Provides projection services and presentation support for academic and public events within standard operating procedures.
- Performs other related work as needed.
Minimum Qualifications
Education:
Minimum requirements include vocational training, apprenticeships or the equivalent experience in related field (not typically required to have a four-year degree).
Work Experience:
Minimum requirements include knowledge and skills developed through 5-7 years of work experience in a related job discipline.
Certifications:
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Preferred Qualifications
Education:
- Bachelor's degree in a related technical field.
Experience:
- Background in higher education, corporate, or live-event AV support.
- Hands-on experience supporting classroom or conference-room AV systems, including displays and projectors, document cameras, microphones, and video conferencing.
Certifications:
- Avixa CTS certification, or willingness to obtain it within the first year.
Technical Skills or Knowledge:
- Working knowledge of Windows 11 and macOS, and of supporting mobile devices (iOS/iPadOS and Android) in a presentation setting.
- Read and follow AV signal-flow diagrams, room schematics, and system documentation.
- Working knowledge of networking fundamentals (Ethernet, DHCP/IP addressing, Wi-Fi) as they apply to networked AV devices.
- Familiarity with web conferencing and collaboration platforms such as Zoom and Microsoft Teams, including hybrid/remote participation workflows.
- Proficient with Crestron programming or control systems, Q-SYS, Biamp, or other DSP platforms, and AV-over-IP technologies, such as Dante, NVX, or SDVoE.
- Proficient with lecture capture and video platforms, such as Panopto, and live streaming or production tools, such as OBS, vMix, or ATEM.
- Familiar with ITSM/ticketing systems and cloud-based device monitoring.
- Knowledge of audio mixing, camera operation, and basic video production.
Preferred Competencies
- Strong troubleshooting skills with a proven ability to resolve technical problems quickly and calmly under time pressure.
- Excellent written and verbal communication skills; professional, tactful, service-oriented, and respectful of confidentiality.
- Initiative and learn new systems independently.
- Work well as part of a team.
Working Conditions
- This position is currently expected to work in the office.
- Work second shift, 11:30 a.m. – 8:00 p.m., and work occasional Saturdays for live events.
- Work flexible hours, including evenings and occasional weekends, as needed for live events.
- Lift and carry up to 50 pounds, and move and position AV equipment and carts.
- Stand, walk, bend, and climb ladders for extended periods, and work in classrooms and event spaces of varying size.
Application Documents
- Resume/CV (required)
- Cover Letter (required)
The University of Chicago uses AI-assisted tools to streamline and augment some recruitment processes; however, AI is not used to make hiring decisions.
When applying, the document(s) MUST be uploaded via the My Experience page, in the section titled Application Documents of the application.
Job Family
Communications
Role Impact
Individual Contributor
Scheduled Weekly Hours
37.5
Drug Test Required
No
Health Screen Required
No
Motor Vehicle Record Inquiry Required
No
Pay Rate Type
Hourly
FLSA Status
Non-Exempt
Pay Range
$33.00 - $39.00
The included pay rate or range represents the University’s good faith estimate of the possible compensation offer for this role at the time of posting.
Benefits Eligible
Yes
The University of Chicago offers a wide range of benefits programs and resources for eligible employees, including health, retirement, and paid time off. Information about the benefit offerings can be found in the Benefits Guidebook.
Posting Statement
The University of Chicago is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender, gender identity, or expression, national or ethnic origin, shared ancestry, age, status as an individual with a disability, military or veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.
Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via Applicant Inquiry Form.
All offers of employment are contingent upon a background check that includes a review of conviction history. A conviction does not automatically preclude University employment. Rather, the University considers conviction information on a case-by-case basis and assesses the nature of the offense, the circumstances surrounding it, the proximity in time of the conviction, and its relevance to the position.
The University of Chicago's Annual Security & Fire Safety Report (Report) provides information about University offices and programs that provide safety support, crime and fire statistics, emergency response and communications plans, and other policies and information. The Report can be accessed online at: http://securityreport.uchicago.edu. Paper copies of the Report are available, upon request, from the University of Chicago Police Department, 850 E. 61st Street, Chicago, IL 60637.
