Audit Associate Manager (Quality Assurance & Improvement Program)

About the Audit Group: Join Manulife's Audit and Advisory Services team, where we partner with management to enhance risk control and organizational resilience. We deliver insightful reports to senior management and the Board, reinforcing our commitment to excellence and accountability. Our energetic and collaborative team offers exposure to new business areas and influences business management through diverse projects. We prioritize professional development and innovation, offering opportunities like data analytics training to advance your career.

About our Audit and Advisory Services Professional Practices Team: Manulife’s Audit and Advisory Services Professional Practices Team enhance the quality and impact of assurance and advisory engagements by advancing audit methodology, quality assurance (QAIP), and leading practices across the function.

The team enables data-driven decision-making through interactive dashboards, advanced analytics, and automation, delivering timely and forward-looking insights to senior leadership. It also leads executive reporting, translating complex data into clear narratives for the Audit Committee and leadership forums, while standardizing reporting approaches across the function.

In addition, the team supports QAIP execution, drives continuous improvement through targeted training, and plays a Chief of Staff role by coordinating leadership routines, governance, and strategic priorities to ensure alignment and accountability.

The team collaborates broadly across the organization to support Audit’s strategic objectives and is committed to fostering a diverse, inclusive, and high-performing environment.

Learning Opportunities: Our Audit and Advisory Services team offer rich learning opportunities with exposure to modern audit practices, including data analytics, automation, and executive reporting. You will build hands-on experience with tools such as Power BI, Power Platform, and GenAI solutions, while strengthening your ability to translate data into meaningful insights.

You will also gain exposure to audit methodology, QAIP, and continuous improvement initiatives, enhancing both your technical capabilities and executive communication skills in a fast-paced, high-impact environment.

Position Responsibilities:

Data, Dashboarding & Automation

• Design and build interactive dashboards and reporting solutions (e.g., Power BI) to provide real-time insights for leadership.

• Lead the automation of reporting processes, reducing manual effort and improving data accuracy and timeliness.

• Develop scalable data models and reporting frameworks to support consistent, repeatable outputs.

• Identify opportunities to leverage automation tools (e.g., Power Platform, GenAI solutions) to streamline workflows.

Quality Assurance & Improvement Program (QAIP) Support

• Support the Senior Director, Professional Practices - Global Quality Assurance and Improvement Program (QAIP) in executing quality assurance reviews of audit and advisory services’ engagements and with other aspects of the program.

• Assist in the delivery and logistics of targeted training programs informed by QAIP results, audit methodology updates, and emerging audit needs.

Executive Reporting & Insights

• Lead development of executive-level reporting (e.g., Audit Committee, ALT, leadership updates), ensuring clarity, accuracy, and consistency.

• Translate complex datasets into clear, actionable insights and compelling leadership narratives.

• Enhance reporting frameworks to focus on forward-looking insights, trends, and risk indicators.

• Standardize reporting templates and storytelling approaches across the Audit function.

Chief of Staff / Strategic Coordination

• Coordinate leadership routines (e.g., agendas, action tracking, follow-ups) to drive accountability and alignment.

• Prepare high-quality executive materials, presentations, and briefing notes.

Required Qualifications:

• 6+ years of experience in audit, risk management, consulting, strategy or equivalent business experience in Financial Services industry.

• Strong hands-on experience building dashboards and visualization tools (e.g., Power BI)

• Proven experience automating reporting and operational processes (Power Platform, Excel advanced analytics, workflow tools)

• Experience supporting reporting, QAIP, or methodology/quality initiatives is a strong asset.

• Advanced analytical and problem-solving skills

• Strong communication skills with experience presenting to senior leadership.

• Proven ability to manage multiple priorities in a fast-paced environment.

Preferred Qualifications:

• Knowledge of life insurance, asset management, audit methodologies, control frameworks and risk management practices are assets.

• An understanding of the Financial Services industry, applicable regulations, and risks is preferred.

• The ability to challenge the status quo and seek continuous improvement is also important.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.