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Hyderabad, Telangana, India
Onsite
DoorDash’s Customer Experience Operations Quality Assurance team is driven by a Customer-First mentality — obsessed with ensuring that every interaction reflects consistency, fairness, empathy, and excellence. As a QA Auditor, you’ll bring a sharp eye for detail and a data-driven mindset to champion quality, ensuring our customers receive a world-class support experience every time they connect with DoorDash.
In this role, you’ll collaborate closely with the Quality Supervisor to refine QA processes, elevate training and content, and lead initiatives that strengthen teammate efficiency, productivity, and policy adherence. Your work will directly contribute to our ultimate priority: delivering an outstanding experience for every customer, every time.
At DoorDash, we believe in fostering a culture of meaningful connection, collaboration, and professional growth through in-office interactions. This position requires an in-office presence at the DoorDash corporate office in Hyderabad, India, and the employee must live within a commutable distance of the office. In-office days are determined by the business and may shift depending on business needs. Connect with the recruiter to confirm the current in-office requirements for this role.
As part of the Customer Experience Quality Assurance team, you’ll play a key role in safeguarding a Customer-First experience by ensuring every interaction reflects consistency, fairness, empathy, and excellence. In this role, you will:
Complete 100% of assigned audits on time, supplying actionable feedback that helps teammates grow while keeping customers at the center of every decision.
Deliver all assigned coaching sessions, turning feedback into opportunities for improvement and reinforcing behaviors that elevate the customer experience.
Participate in recurring calibration sessions with Operations and QA partners, ensuring accuracy and alignment on scoring standards to drive fair and consistent evaluations.
Conduct ad-hoc deep-dives and root-cause analyses (RCA), summarizing findings in clear project-management recaps to share trends and solutions with leadership.
Maintain expert knowledge of top customer contact drivers by line of business (LOB), and share weekly focus areas to keep stakeholders aligned on customer priorities.
Recommend updates to training, knowledge articles, and SOPs that directly improve the customer experience and support teammate efficiency.
Train and mentor new auditors, reinforcing best practices, efficiency tools, and the Customer-Obsessed mindset that defines our QA culture.
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
If you need any accommodations, please inform your recruiting contact upon initial connection.
We use Covey as part of our hiring and/or promotional process for jobs in certain locations.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: https://getcovey.com/nyc-local-law-144
To request a reasonable accommodation under applicable law or alternate selection process, please inform your recruiting contact upon initial connection.
