TeamDynamix is seeking a detail-oriented, technically curious, and solutions-driven Automation Builder to join our remote Product organization. In this role, you will design, build, and maintain automation templates and integration solutions using TeamDynamix’s no-code platform. You will help customers realize rapid value from our iPaaS, Conversational AI (CAI), and emerging AI & Automation product lines by creating scalable, end-to-end solutions that address common IT service management challenges.
About the Role
Design, build, and deliver automation templates, integration templates, and conversational AI tasks using TeamDynamix iPaaS and CAI tools.
Create end-to-end automation solutions supporting ITSM workflows such as incident management, request fulfillment, and change management.
Translate product specifications and customer requirements into practical, working automation solutions.
Identify opportunities for new templates based on platform capabilities, customer feedback, and emerging use cases.
Develop comprehensive documentation for templates, including setup guides, configuration options, and troubleshooting steps.
Create training materials, walkthroughs, and enablement resources to drive adoption across customers and internal teams.
Contribute to knowledge base content and best practice documentation.
Support implementation and customer success teams with template-related questions and guidance.
Perform thorough testing and quality assurance before template releases.
Maintain and enhance existing templates based on platform updates and evolving best practices.
Troubleshoot and resolve issues reported by customers or internal stakeholders.
Communicate with colleagues, management, and clients in a professional and courteous manner.
Conform with and abide by all company regulations, policies, and procedures.
About You
Solution builder: You enjoy designing practical automations that solve real operational challenges.
Systems thinker: You naturally consider inputs, outputs, dependencies, and edge cases.
Detail-oriented: You take pride in clean configurations, thorough testing, and accurate documentation.
Customer-focused: You design with empathy for the end-user and administrator experience.
Self-directed learner: You quickly adapt to new platform capabilities and technologies.
Collaborative partner: You work effectively across Product, Engineering, Services, and Customer Success.
Iterative mindset: You value MVP-style delivery and continuous improvement.
About Your Qualifications
Bachelor’s degree in Computer Science, Information Technology, or related field, or equivalent practical experience.
2+ years of experience in IT, IT service management, or a related technical role.
Hands-on experience with no-code/low-code automation or integration platforms.
Scripting experience with PowerShell, JavaScript, or similar languages.
Highly preferred:
Experience with TeamDynamix iPaaS and/or Conversational AI products
Experience with platforms such as Workato, Power Automate, Zapier, Boomi, MuleSoft, or Flowgear
Service desk, systems administration, or frontline IT experience
Familiarity with ITSM platforms (ServiceNow, Jira Service Management, Freshservice, etc.)
Exposure to higher education or enterprise IT environments
Preferred certifications: ITIL Foundation, HDI, or related industry certification
Essential Skills
Understanding of REST APIs, data structures, and core programming concepts
Baseline understanding of AI capabilities, strengths, and limitations
Strong grasp of IT service management concepts and workflows
Ability to translate business requirements into technical solutions
Excellent documentation and technical writing skills
Strong attention to detail and commitment to quality
Troubleshooting and problem-solving abilities
Clear, structured communication skills
Customer empathy and end-user focus
Preference for iterative, MVP-style solution development
What We Offer
Competitive compensation that reflects employees’ skills and contributions.
Comprehensive health insurance plans.
Wellness programs that promote physical and mental well-being.
Traditional and Roth 401(k) savings options with company match.
Remote-first with flexible working hours.
Prioritized work-life balance, with 15 observed days off in addition to PTO.
Family-friendly policies including paid parental leave.
Paid life insurance, short-term, and long-term disability insurance.
Regular acknowledgement of achievements with recognition programs.
Counseling services and resources for personal and professional challenges.
Transparent communication about company goals, strategy, and performance.
Regular feedback sessions and performance reviews.
Anti-bias and anti-harassment training programs.
Trust and autonomy in decision-making within your role.
Work environment that encourages you to be your authentic self.
Flat management structure with approachable leaders who want to hear your feedback.
Backed by two private equity firms that invest in high-growth private companies across North America.
Diversity
At TeamDynamix, our goal is to create a remote environment which celebrates the differences that make us, us. We strive to create an inclusive and equitable space, but we realize we don’t always get it right. We’re continually working together to create mutual respect and opportunities to learn from one another and we encourage people of color, women, individuals with disabilities and LGBTQIA+ individuals to apply.
We’re looking for team members located in the U.S. regardless of race, ethnicity, age, national origin, marital status, parental status, veteran status, citizenship status, gender, gender-identity/expression, sexual orientation, disability, genetic information and any other protected or unprotected class we may have missed. Did we miss anyone? Let us know and we’ll add it here.
Equal Opportunity Statement
TeamDynamix is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. We also maintain a drug-free workplace.
Privacy Policy
Our privacy practices can be found here.
For Rhode Island Applicants: TeamDynamix is subject to the provisions of the Workers’ Compensation Act.