Automation Developer

CI Azumano Travel is Seneca Holdings' full-service travel management company for businesses, governments, and personal travelers. We offer 24/7 support for travelers while also supporting customers with travel expense management, policy implementation, technology solutions, business intelligence tools, and vendor negotiations. 

Our team of talented individuals is what makes us successful. To support our team, we provide a balanced mix of benefits and programs. Your total rewards package includes competitive pay, benefits, and perks, flexible work-life balance, professional development opportunities, and performance and recognition programs. We offer a comprehensive benefits package that includes medical, dental, vision, life, and disability, voluntary benefit programs (critical illness, hospital, and accident), health savings and flexible spending accounts, and retirement 401K plan. One of our fundamental principles is to offer competitive health and welfare benefits to our team members, providing coverage and care for you and your family. Full-time employees working at least 30 hours a week on a regular basis are eligible to participate in our benefits and paid leave programs.  We pride ourselves on our collaborative work environment and culture, which embraces our mission of providing financial and non-financial benefits back to the members of the Seneca Nation.

CI Azumano is seeking an Automation Developer to support our growing team. This is a remote position.

Position Summary:

The Automation Developer is responsible for designing, developing, and maintaining travel software and workflows that transform manual processes into efficient, automated systems.

Essential Duties and Responsibilities: 

• Be aware of and comply with all corporate policies.
• Provide backup assistance for other staff within the department.
• Maintain exceptional project/time management, prioritization, and organizational skills to ensure customer satisfaction.
• Maintain effective working relationships with all departments and vendors to ensure customer projects and program implementations are completed in a timely and professional manner.
• Maintain working knowledge of travel technology products, including product upgrades and new products; determine impact and communicate updates to internal and external parties, as applicable.
• Maintain accurate, high-quality, and timely documentation for all travel technology-related processes and procedures.
• Participate in weekly team meetings to provide support to the team as required.
• Coordinate with other CI Azumano departments and third-party vendors on new tools and processes that reduce repetitive tasks and increase efficiency while maintaining customer satisfaction and company profitability.
• Prepare and deliver regular progress reports to leadership, including current workload, project status updates, current or potential barriers to success, and recommended solutions.
• Provide regular feedback to leadership regarding customer relationships, escalating any unresolved client issues as necessary to ensure timely resolution.
• Assume additional responsibilities as directed by management.

Support Desk Responsibilities:

• Receive internal and external client inquiries primarily via email or Zendesk regarding product functionality or issues; research with the client to fully diagnose the issue, develop creative solutions, and respond within established timelines.
• When appropriate, provide consultative guidance to internal and external customers toward resolution of their service issues.
• Collaborate with internal and external subject matter experts as necessary to resolve customer issues.
• Logically diagnose and resolve intermediate to advanced issues or determine the resources required for resolution.

Technical Responsibilities:

• Consult with internal customers to understand specific needs, develop technical requirements, and recommend best practices and alternative solutions as needed.
• Analyze business processes to identify automation opportunities and design custom end-to-end technical workflows.
• Connect processes across enterprise applications, databases, and APIs where appropriate.
• Perform system maintenance duties and ensure applications remain current with vendor releases, patches, and other requirements.
• Ensure all application changes and upgrades follow a standard process, while keeping exceptions to a minimum. When necessary, coordinate with other departments to confirm needs are met.
• Document automation design for governance and audit purposes.
• Work directly with third-party vendors to manage projects when necessary.

Required Skills & Qualifications:

• Two or more years of experience in the travel industry.
• Expertise in at least one Global Distribution System (GDS).
• Proficiency in programming languages such as Python, JavaScript, or C#.
• Solid understanding of JSON, XML, web services, and SQL databases.
• Strong attention to detail.
• Strong analytical mindset.
• Ability to work under pressure, manage ambiguity, and handle multiple priorities.

Work Environment:

• This position operates in a professional office or remote work environment and routinely uses standard office equipment, including a computer, phone, and online collaboration tools.
• The role requires prolonged periods of sitting and working at a computer, with frequent use of a keyboard, mouse, and multiple software applications.
• The work environment is generally quiet to moderate, with regular interaction with internal teams, external customers, and third-party vendors through email, phone, virtual meetings, and support platforms.