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Chicago, Illinois, United States
Hybrid
ABOUT US
At HUB International, we are a team of entrepreneurs. We believe in protecting and supporting the aspirations of individuals, families, and businesses. We help our clients evaluate their risks and develop solutions tailored to their needs. We believe in empowering our employees to learn, grow, and make a difference. Our structure enables our teams to maintain their own unique, regional culture while leveraging support and resources from our corporate centers of excellence.
HUB is a global insurance and employee benefits broker, providing a boundaryless array of business insurance, employee benefits, risk services, personal insurance, retirement, and private wealth management products and services. With over $5 billion in revenue and almost 20,000 employees in 600 offices throughout North America, HUB has grown substantially, in part due to our industry leading success in mergers and acquisitions.
HUB is seeking an Automation Product Analyst to join the RPA & Automation team within our centralized technology organization. This role owns the product discipline around HUB's automation program: qualifying and intaking new opportunities, developing business cases, managing a prioritized pipeline into the development team, and holding deployed automations accountable to the value they were built to deliver. Technical fluency in RPA and adjacent automation tools is required; the core of the role is working closely with business stakeholders to translate operational problems into well-scoped, value-justified work.
HUB operates a large and growing production bot portfolio across claims, policy administration, financial reconciliation, compliance, and regional operations. The Automation Product Analyst is the connective tissue between the business stakeholders who originate demand and the engineering team that delivers it. This is a visible, cross-functional role that directly shapes what gets built, what gets retired, and how value is measured and reported.
Intake and Opportunity Qualification
Partner with business stakeholders, operational leaders, and demand intake partners to identify, qualify, and scope new automation opportunities
Facilitate discovery sessions to understand current-state processes, pain points, volumes, exception rates, and upstream and downstream dependencies
Document use cases, process flows, and requirements in a structured format that supports downstream technical design and delivery
Perform initial feasibility screening and route opportunities to the appropriate technology path (RPA, Power Platform, API, AI-assisted, or self-service)
Business Case Development and Prioritization
Develop business cases with defined problem statements, success metrics, expected ROI, and stakeholder sign-off before work enters the development pipeline
Quantify automation value including hours saved, hard-dollar cost avoidance, error reduction, and process throughput improvement
Apply a consistent scoring and prioritization methodology to rank opportunities across strategic value, complexity, reusability, and capacity fit
Manage the prioritized intake pipeline feeding the development team and maintain visibility into what is in flight, what is queued, and what has been deferred
Portfolio Value Management
Monitor production bot health, triage exceptions, and coordinate change impact analysis when upstream systems or business processes evolve
Track post-deployment value realization and report ROI and portfolio health on a regular cadence
Maintain the portfolio inventory, classifying automations by health, value delivered, and retirement candidacy
Surface patterns across the portfolio to identify opportunities for standardization, reuse, and retirement of low-value automations
Stakeholder Partnership and Governance
Serve as the primary day-to-day business-facing liaison for the RPA & Automation team, building durable relationships with operational and regional leaders
Partner with the demand intake function to provide early technical guidance on incoming requests and help shape investment theses
Support governance, compliance alignment, and audit readiness across the automated process portfolio
Contribute to executive reporting on automation program performance, value realization, and portfolio health
5+ years of experience in business analysis, product analysis, product management, or a similar analytical and stakeholder-facing role
Demonstrated experience working with RPA platforms, with UiPath strongly preferred
Experience writing business cases, quantifying ROI, and managing prioritized backlogs from intake through delivery
Strong facilitation and stakeholder management skills with ability to engage operational leaders, technical teams, and executive audiences
Proficiency with data analysis and reporting tools (Excel, Power BI, or similar) for value assessment and portfolio reporting
Experience with Agile delivery and backlog management tools (Jira, Azure DevOps, or similar)
Bachelor's degree in Business, Technology, Information Systems, Data Science, or a related field
Insurance or financial services industry experience
Experience working within an automation Center of Excellence or similar centralized delivery model
Familiarity with Microsoft Power Platform (Power Automate, Power Apps) and adjacent low-code / no-code tooling
Exposure to AI-assisted automation tools and general comfort with generative AI platforms (Claude, Copilot, ChatGPT)
Experience with process discovery or process mining tools
Change management or stakeholder enablement experience
Experience supporting distributed or regional teams across multiple locations and business lines
Analytical thinking with ability to assess feasibility, quantify business value, and translate ambiguous problems into structured requirements
Portfolio-level thinking with discipline around value realization, not just delivery of individual automations
Strong written communication for business cases, requirements, executive reporting, and portfolio documentation
Confidence engaging senior stakeholders and holding the line on intake rigor when pressure exists to shortcut the process
Self-directed work style with ability to manage multiple concurrent workstreams across stakeholders and priorities
Curiosity for emerging automation and AI capabilities and how they change what is possible to deliver
Entrepreneurial mindset aligned with HUB's culture of innovation and continuous improvement
At HUB International, we're invested in your success, both inside and outside of work. Our benefits include:
Competitive base salary plus performance-based bonus
Comprehensive medical, dental, and vision coverage
401(k) with company match
Paid time off and company holidays
Hybrid work arrangement based out of our Chicago office
Professional development and certification reimbursement
Opportunity to shape HUB's enterprise automation program and work across a modern automation stack spanning RPA, Power Platform, Python, and AI-assisted tooling
JOIN OUR TEAM
Do you believe in the power of innovation, collaboration, and transformation? Do you thrive in a supportive and client focused work environment? Are you looking for an opportunity to help build and drive change in a rapidly growing and evolving organization? When you join HUB International, you will be part of a community of learners and doers focused on our Core Values: entrepreneurship, teamwork, integrity, accountability, and service.
The expected salary range for this position is $100,000 to $125,000 and will be impacted by factors such as the successful candidate's skills, experience and working location, as well as the specific position's business line, scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages which could include health/dental/vision/life/disability insurance, FSA, HAS and 401(k) accounts, paid-time-off benefits such as vacation, sick, personal, floating holidays and company holidays. In addition, eligible annual bonuses, equity and commissions may be available for some positions.
Department Information TechnologyRequired Experience: 5-7 years of relevant experienceRequired Travel: NegligibleRequired Education: Bachelor's degree (4-year degree)HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.
We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the recruiting team HUBRecruiting@hubinternational.com. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.