Automotive Service Coordinator

Location Details: St. Petersburg, FL

Position Schedule/Shift: Thursday - Saturday (6pm -7am).

Position Summary: 

As an Automotive Service Coordinator, you will dispatch calls for emergency roadside assistance to members and / or club fleet personnel via radio, telephone or electronically. You will receive and manage calls related to emergency and / or commercial road service, utilizing a computer aided call processing system. Performing geographical location spotting and map reading, you will provide detailed instructions to Fleet Service or contracted personnel to determine member / customer location and when duty calls, you may also service as a back-up Driver to ensure quality service for our members.  

Key Responsibilities: 

• Monitor dispatched calls and proactively resolve service issues or potential disruptions. 

• Handle driver and customer escalations in accordance with established procedures. 

• Communicate service updates to customers and document service-related concerns. 

• Close service requests using the company’s electronic dispatch system. 

• Accept member/customer payments as needed and assist with basic payment issue resolution. 

• Maintain accurate payment records, files, and documentation. 

• Track inventory, vehicle maintenance records, and request replacement tools or equipment when necessary. 

• Ensure proper maintenance of tow trucks, service vehicles, and equipment. 

• Assist team members and support less-experienced dispatchers as needed. 

Qualifications: 

Required 

• High school diploma, GED, or equivalent required. 

• Valid state driver's license with a good driving record; Illinois-based employees must hold a valid Illinois Class C Non-CDL license. 

• Ability to pass and maintain drug screening, MVR, criminal background, and DOT health requirements. 

• Prior tow truck or related driving experience, with the ability to operate tow trucks, light service vehicles, and associated equipment. 

• Strong customer service, communication, and interpersonal skills; fluent in speaking, reading, and writing English. 

• Ability to perform basic mathematical calculations, maintain records and reports, locate addresses and intersections efficiently, and provide directions and guidance to others. 

• Ability to perform minor automotive repairs, such as changing belts and hoses, and safely lift up to 75 pounds. 

• Knowledge of towing procedures and equipment, including safety chains, slings, J-hooks, dollies, lockout tools, wheel lifts, and rollback trucks. 

• Willingness to work irregular hours and in adverse weather conditions as needed. 

Work Environment:  

Works 50% of time in normal office environment.  Frequent (50% or more) time spent in driving service vehicles and/or tow trucks to provide emergency road service to AAA members, employees, and the general public, with exposure to road hazards and temperature extremes.   

Compensation & Benefits Overview: 

ACG complies with all applicable state and local laws regarding required benefits (including PTO, paid sick leave, etc.). 

Compensation 

[Insert salary range, hourly rate, bonus eligibility, commission structure, or other compensation details, as applicable.] 

Benefits 

At ACG, we offer a comprehensive and flexible benefits package designed to support your health, financial well-being, and professional growth. 

Health & Wellness 

• Medical plans with multiple coverage options, including HSA eligibility. 

• Prescription drug coverage. 

• Dental and vision benefits. 

• Employee Assistance Program (confidential support services). 
   

Financial Protection & Insurance 

• Company-paid basic life insurance. 

• Optional supplemental life insurance and dependent coverage. 

• Short-term and long-term disability coverage. 

• Critical illness, accident, and pet insurance options. 
   

Retirement & Savings 

• 401(k) plan to support long-term financial goals. 

• 3% automatic deferral upon eligibility; may contribute 1% to 50% of eligible earnings, either pre or post tax. 

• Company match of 50% paid on employee contributions up to 6% of pay, payable to employees following the end of the year; immediate vesting. 

• Additional company contribution of 4% of pay each pay day into your account; 100% vested after three (3) years of service. 

• Health Savings Account (HSA) and Flexible Spending Accounts (FSA) options. 
   

Time Off & Leave 

• Paid Time Off (PTO): Accrual-based, increases with tenure, eligible at 90 days of employment. 

• Full-time new employees will receive up to 12 PTO days annually; accrual based on start date and may include additional PTO based on role and/or state & local requirements.  

• Part-time employee PTO hours are calculated based upon the standard weekly hours the employee is scheduled to work and will accrue at a minimum of 3 hours per month. 

• Paid Holidays:  

• Full-time employees are eligible for 10 company-paid holidays annually, in addition to 1 mental health day, 2 floating holidays and 1 volunteer day. Holidays vary by business unit schedules. 

• Part-time employees are eligible for 8 company-paid holidays annually, in addition to 1 mental health day and 2 floating holidays. Holidays vary by business unit schedules. 

• Paid leave programs, including parental, bereavement, jury duty, and military leave. 

Career Growth & Education 

• Tuition assistance (up to $5,250 annually; 80% covered by ACG). 

• Professional certification support with 100% reimbursement for eligible programs. 

• Opportunities for career development and advancement. 
   

Additional Perks 

• Complimentary AAA membership with roadside assistance and travel discounts. 

• Adoption assistance program. 

Job Posting Period: This position is open and accepting applications on an ongoing basis and may close at any time once a qualified candidate pool is identified.