AV Field Technician

Who We Are

EOS IT Solutions is a family-run global technology and logistics company, providing collaboration and business IT support services to some of the world's largest industry leaders. We deliver forward-thinking solutions based on multi-domain architecture. Customer satisfaction and a commitment to superior service quality are our top priorities, alongside investing in and supporting our partners and team members.

We are a truly international IT provider, proud to deliver services with global simplicity and trusted transparency.

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The Role

As an AV Field Technician, you’ll be a key member of our EMEA deployment team, responsible for the installation, configuration, and decommissioning of audio-visual systems at client sites across the region. You’ll ensure technology is installed to the highest standards, troubleshoot issues, and deliver exceptional service in fast-paced environments. Installations will primarily take place in commercial and corporate settings.

Please note: This role requires frequent travel across Europe.

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What You’ll Do

• Install and de-install AV systems across client sites in commercial environments
• Configure endpoints and supporting infrastructure
• Conduct room audits to ensure optimal technology performance for various meeting room sizes
• Perform preventative maintenance to keep equipment and spaces ready for use
• Identify and resolve hardware faults and system failures
• Complete post-installation assessments and documentation
• Carry out on-site user acceptance testing and software upgrades
• Act as a technical escalation point, providing solutions for ongoing issues
• Collaborate with EOS teams to deliver AV services in line with SLAs and client expectations
• Communicate project updates and reports to management
• Document hardware failures and manage break/fix and RMA requests

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What You’ll Need to Succeed

• Proven experience in AV/video conferencing system installation
• Practical, hands-on experience using tools and working with cables
• Willingness and ability to travel extensively across the region
• Professional, efficient, and customer-focused approach
• Ability to work under pressure and make confident, independent decisions
• Passion for technical development and continuous learning
• Reliable and responsible, with the ability to work independently or collaboratively
• Excellent organizational and time management skills
• Strong written and verbal communication skills
• Critical thinking and problem-solving mindset
• Flexibility to adapt to changing schedules and customer needs

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Preferred Skills

• Control Systems: Crestron, AMX, Extron
• Audio Systems: Biamp, QSC, Polycom
• Video Systems: Cisco, Polycom

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Diversity & Inclusion

EOS is proud to be an equal opportunity employer. We are committed to fostering a diverse and inclusive workplace and welcome applications from all backgrounds, regardless of age, belief, race, national origin, sexual orientation, disability, marital status, or any other non-merit factor.