Want to know if this job is worth applying to?
San Francisco, California, United States
Onsite
What this Job Entails:
The AV Technician III will join our expanding team onsite with one of our
global clients. The technician will provide operational support and upkeep
for corporate AV/VC environments and will work independently to maintain
reliable meeting-room and event experiences. The AV Technician III will
confidently analyze and resolve AV issues using strong technical diagnostic
skills, coordinate complex escalations, and provide guidance to
less-experienced team members. Technical responsibilities include
conference room support, preventive maintenance, audio, video, conferencing
technology, digital signage, high-profile event support, inventory, and
service-ticket management. Occasional travel to other client offices may be
required.
Scope:
- Works independently on assignments that require considerable judgment
and initiative.
- Takes ownership of assigned AV issues through resolution or
appropriate escalation.
- Makes practical recommendations for resolving recurring equipment and
room-support issues.
- May serve as an escalation resource for less-experienced technicians.
- Provides technical guidance and shares knowledge with other team
members.
- Works within established guidelines while remaining accountable for
the quality and timeliness of assigned work.
Your Roles and Responsibilities:
- Maintain the daily operational readiness of conference rooms, meeting
spaces, event spaces, and other AV-supported areas.
- Perform scheduled room checks and preventive maintenance on displays,
cameras, microphones, speakers, control panels, conferencing equipment,
digital signage, and presentation systems.
- Respond to AV support tickets and service requests while meeting
established SLAs and ticket-update requirements.
- Independently troubleshoot routine, moderately complex, and recurring
audio, video, conferencing, connectivity, room-control, and presentation
issues.
- Take ownership of assigned AV issues and ensure appropriate
follow-through with users, internal teams, or vendors.
- Support corporate videoconferencing platforms and associated room
equipment.
- Reboot, reconnect, swap, or replace approved AV peripherals, cables,
adapters, and other field-replaceable components.
- Verify normal room operation following equipment replacement, vendor
service, or approved system updates.
- Gather diagnostic information and escalate programming, network,
infrastructure, and major hardware issues to the appropriate internal team,
vendor, or manufacturer.
- Coordinate with AV engineering, network, facilities, and vendors when
resolving complex or recurring issues.
- Review recurring room problems and ticket history to identify
potential equipment or reliability concerns.
- Recommend equipment replacement, preventive-maintenance actions, or
support-process improvements based on observed issues.
- Maintain accurate room documentation, equipment records, known-issue
information, troubleshooting procedures, and service-ticket history.
- Contribute to room checklists, knowledge-base articles, support
procedures, and troubleshooting guides.
- Manage AV inventory, including spare equipment, adapters, cables,
batteries, loaner equipment, stock levels, RMAs, and DOA products.
- Perform equipment setup, pre-event checks, rehearsals, live support,
and breakdown for meetings and corporate events.
- Provide a high level of technical support during executive meetings,
high-profile events, and service-impacting incidents.
- Make time-sensitive troubleshooting decisions within the
responsibilities of the role to minimize meeting and event disruptions.
- Liaise with cross-functional teams and internal users before and
during events.
- Interface with end users, vendors, and manufacturers to address AV
requests, service issues, and equipment repairs.
- Assist users with operating conference room, presentation, and
videoconferencing systems.
- Provide hands-on guidance and troubleshooting assistance to
less-experienced technicians.
- Follow all client policies, standards, safety guidelines, and support
procedures.
- Perform other duties as required. This list is not intended to be a
comprehensive inventory of all responsibilities assigned to this position.
Required Qualifications/Skills:
- High school diploma or general education degree (GED) and 5 to 8 years
of related experience and/or training, or an equivalent combination of
education and experience.
- Experience supporting and maintaining corporate AV, videoconferencing,
meeting-room, and event environments.
- Strong understanding of AV signal flow, conference room technology,
room-control systems, cabling, and device connectivity.
- Ability to troubleshoot displays, cameras, microphones, speakers,
control systems, presentation equipment, digital signage, and
videoconferencing systems.
- Demonstrated ability to independently resolve moderately complex and
recurring AV issues.
- Ability to identify when an issue requires escalation to an engineer,
programmer, network team, vendor, or manufacturer.
- Experience providing AV support for executive meetings, high-profile
events, presentations, and hybrid meetings.
- Demonstrates good judgment when selecting troubleshooting methods and
determining appropriate next steps.
- Ability to organize and prioritize multiple AV incidents, service
requests, room checks, and event-support requirements.
- Ability to remain calm and communicate clearly during time-sensitive
meetings and events.
- Excellent written and verbal communication skills.
- Strong customer service skills and the ability to work effectively
with executive-level users.
- Ability to read and understand AV system diagrams, room documentation,
equipment manuals, and troubleshooting procedures.
- Ability to document troubleshooting steps, resolutions, and
escalations clearly and accurately.
- Ability to work day, evening, or weekend shifts and travel to support
events when required.
- Must have a valid driver’s license and safe driving record.
Preferred Qualifications:
- AVIXA CTS or another relevant AV certification.
- Manufacturer-specific AV training or certifications.
- Experience supporting Crestron, Extron, Q-SYS, Biamp, Microsoft Teams
Rooms, Zoom Rooms, or similar corporate AV technologies.
- Experience with AV monitoring, room-management, inventory, or
service-ticketing platforms.
Salary Range
$23.49 - $37.10 USD (Hourly)Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:
Medical provided through UHC (PPO, HSA, Surest options) / Medical provided through Kaiser (HMO option only) for California employees only
Dental provided through UHC
Nationwide Vision provided by UHC
Flexible Spending Account for Health & Dependent Care
Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera
Corporate Wellness Program provided by Goomi Group
Employee Assistance Program
Wellness Days
401k Plan
Basic and Supplemental Life Insurance
Short Term & Long Term Disability
Critical Illness, Critical Hospital, and Voluntary Accident Insurance
Tuition Reimbursement (available 6 months after start date, capped)
Paid Time Off (accrued and prorated, maximum of 120 hours annually)
Paid Holidays
Any other statutory leaves, paid time, or other ancillary benefits required under state and federal law