AVP, Analytics - Data Governance (L11)

Job Description:

Role Title : AVP, Analytics - Data Governance (Level 11)

Company Overview:

Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more.

• We have recently been ranked #2 among India’s Best Companies to Work for by Great Place to Work. We were among the Top 50 India’s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies.

• We provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being.

• We provide career advancement and upskilling opportunities, focusing on Advancing Diverse Talent to take up leadership roles.

Organizational Overview:
Our Analytics organization comprises of data analysts who focus on enabling strategies to enhance customer and partner experience and optimize business performance through data management and development of full stack descriptive to prescriptive analytics solutions using cutting edge technologies thereby enabling business growth.

Role Summary/Purpose 

The AVP, Data Governance (People manager) within Synchrony’s Data Office will lead a team accountable for executing key elements of Synchrony’s Consumer Privacy and Data Governance programs, including day-to-day PII data discovery operations, governance adherence, issue remediation, stakeholder enablement, and reporting to support consumer privacy laws and the Consumer Rights Program. The role also provides governance oversight for the Outbound Data Share program and advances enterprise Data Literacy to improve adoption, awareness, and measurable data handling and governance behaviors.

Key Responsibilities:

• Lead and develop a high-performing Data Governance team, setting clear goals, coaching performance, building capability (training, hiring, succession), and driving a culture of accountability, risk mindset, and operational rigor.

• Own execution of PII Discovery operations and governance, including data source onboarding, scan monitoring, issue triage/remediation coordination, and overall platform health and stability.

• Manage PII discovery policy and rules governance, including creation/maintenance of identifier rules, exception management, approvals, and documentation to ensure compliant and consistent application.

• Establish and report PII discovery performance insights, defining and improving KPIs/KRIs and delivering actionable, executive-ready metrics and summaries aligned to business outcomes.

• Support the Consumer Rights Program through controlled, audit-ready reporting, responding to data subject-related requests in partnership with Legal/Compliance/Operations and improving workflows for speed, accuracy, and traceability.

• Provide governance oversight for the Outbound Data Share program, ensuring requests are reviewed, approved, documented, renewed, and compliant with policy, privacy laws, and contractual obligations.

• Drive enterprise adoption through training, stewardship, stakeholder enablement, and Data Literacy oversight, providing execution support for Synchrony’s enterprise Data Literacy Program.

• Ensure strong governance, risk, and control alignment, maintaining documentation and evidence for audits/regulatory inquiries and coordinating issue remediation across 1st/2nd/3rd line stakeholders.

Required Skills & Knowledge:

• Bachelor’s Degree in Computer Science, Information Technology, Engineering, or related field and minimum 6+ years of relevant Data Management experience 

• Minimum 4+ years of experience with Data Management / Data Governance practices in banking or financial services 

• Minimum 2+ years of people leadership experience, including performance management, coaching, and team delivery oversight (direct and/or matrix leadership considered)

• Knowledge of Data Privacy laws and regulations (CPRA, GDPR)

Desired Qualifications:

• Broad understanding of banking, credit card, payments, collections, marketing, risk, and regulatory & compliance

• Familiarity with Python, SQL, SAS, Tableau, Power BI, and modern data warehousing technologies such as Snowflake, Redshift, or BigQuery.

• Experience using data governance and reporting tools such as: Microsoft Office 365, AWS or Big ID

• Proficient in analyzing, correlating data, and reporting insights; ability to summarize and present business-pertinent facts for senior audiences

• Intermediate to advanced MS Office Suite skills (PowerPoint, Excel, Visio)

• Strong relationship management and influencing skills to build enduring alliances across matrix organizations

• Demonstrated ability to manage multiple deliverables concurrently in aggressive timeframes; ability to cope under time pressure

• Experience partnering with diverse teams composed of staff and consultants across multiple locations and time zones

• Demonstrated ability to drive operational maturity through process standardization, automation, documentation, and control enhancements

Eligibility Criteria:

Bachelor’s or Master’s degree in Computer Science, Information Technology, Engineering, Data Science, Computer Science, Information Systems, Analytics, or related field with 6+ years of hands-on experience or in lieu of a degree with 8+ years of experience

Work Timings: 2 PM to 11 PM IST

This role qualifies for Enhanced Flexibility offered in Synchrony India and will require the incumbent to be available between 06:00 AM Eastern Time – 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose. Exceptions may apply periodically due to business needs)
We are proud to offer flexibility at Synchrony. Our way of working allows you the option to work from home or workspaces in our Regional Engagement Hubs—Hyderabad, Bengaluru, Pune, Kolkata, or Delhi/NCR.
Occasionally you may be required to commute or travel to Hyderabad or one of the Regional Engagement Hubs for in person engagement activities such as business or team meetings, trainings, and culture events.

For Internal Applicants:

• Understand the criteria or mandatory skills required for the role, before applying

• Inform your manager and HRM before applying for any role on Workday

• Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format)

• Must not be any corrective action plan (First Formal/Final Formal, LPP)

• L09+ Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible.

Level / Grade : 11

Job Family Group:

Data Analytics