Job Description:
Company Overview:
Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more.
We have recently been ranked #2 among India’s Best Companies to Work for by Great Place to Work. We were among the Top 50 India’s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies.
We provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being.
We provide career advancement and upskilling opportunities, for all to take up leadership roles.
Organizational Overview:
Our Analytics organization comprises of data analysts who focus on enabling strategies to enhance customer and partner experience and optimize business performance through data management and develop
ment of full stack descriptive to prescriptive analytics solutions using cutting edge technologies thereby enabling business growth.
Role Summary/Purpose:
The AVP, Analytics Metadata Developer (Individual contributor) within Synchrony’s Data Office will be responsible for supporting execution of the metadata management and data cataloging strategy for Synchrony. The individual will be reporting to the VP, Metadata Management and Data Sourcing Leader.
This role will collaborate with business and IT leaders, data management process owners, and analytics stakeholders across Synchrony to support the ongoing enhancement and modernization of our metadata management capabilities.
Key Responsibilities:
Stay current on Ab Initio product releases and industry trends, proactively proposing enhancements that improve outcomes for our stakeholders
Provide knowledge transfer, coaching, and implementation guidance to team members to promote consistent patterns, standards, and best practices
Support evaluation and development of forward-looking metadata capabilities, including enablement for cloud, AI/ML, and other emerging use cases (e.g., semantic metadata, tagging, and discoverability)
Contribute to root cause analysis and remediation of data issues related to our metadata platforms and/or processes
Partner with data governance, engineering, and analytics stakeholders to ensure metadata quality, lineage completeness, and consistent adoption of platform capabilities
Create and maintain operational runbooks and support documentation to enable consistent operations, troubleshooting, and ongoing maintenance by the broader team
Execute thorough functional and non-functional testing, and remediate defects to ensure enhancements meet performance, security, and reliability expectations
Implement platform changes (e.g., metadata models, configurations, integrations, automation, and workflows) in accordance with established Agile and change management practices
Produce clear, scalable solution designs for enhancements, prioritizing simplicity, reusability, and long-term supportability
Elicit, document, and validate requirements for assigned platform enhancements, ensuring alignment with enterprise standards and stakeholder needs
Identify and recommend platform improvement opportunities that increase usability, reliability, scalability, and maintainability
Develop and maintain a detailed understanding of Synchrony’s current metadata platform implementation, including configurations, integrations, and operational processes
Qualifications/Requirements:
• Bachelor’s Degree in Computer Science, Information Technology, Engineering, or related field; or in lieu of a Bachelor Degree, a minimum of 11 years as described.
• Minimum of 7 years of work experience to include:
7 years of Ab Initio Metadata Hub development, including technical design, coding / implementation and ongoing support
7 years of experience with Agile methodology and tools
7 years of relevant data management / governance or project/program management experience
Experience within Financial Services industry
Desired Characteristics:
Strong interpersonal skills to lead cross-functional teams, foster collaboration and drive consensus across stakeholder groups
Experience using Agile and SAFE Agile methodologies
Ability to direct technical teams and mentor/coach team members
Exceptional problem-solving, communication and leadership abilities
Credit card domain knowledge is desired
Experience working in financial services in the credit card domain is desired in particular
Eligibility Criteria:
Bachelor’s Degree in Computer Science, Information Technology, Engineering, or related field and 7 years of Ab Initio Metadata Hub development, including technical design, coding / implementation and ongoing support; or in lieu of a Bachelor Degree, a minimum of 11 years as described
Work Timings: 2 PM to 11 PM IST
This role qualifies for Enhanced Flexibility offered in Synchrony India and will require the incumbent to be available between 06:00 AM Eastern Time – 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose. Exceptions may apply periodically due to business needs)
We are proud to offer flexibility at Synchrony. Our way of working allows you the option to work from home or workspaces in our Regional Engagement Hubs—Hyderabad, Bengaluru, Pune, Kolkata, or Delhi/NCR.
Occasionally you may be required to commute or travel to Hyderabad or one of the Regional Engagement Hubs for in person engagement activities such as business or team meetings, trainings, and culture events.
For Internal Applicants:
Understand the criteria or mandatory skills required for the role before applying
Inform your manager or HRM before applying for the role on Workday
Ensure that your professional profile is updated (fields such as education, prior experience, skills)
Mandatory to upload your updated resume (Word or PDF format)
Must not be on any corrective action plan (First Formal/Final Formal, LPP)
L9+ Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible
L9+ Employees can apply
Grade/Level: 11
Job Family Group:
Information Technology