AVP, Benefitfocus Technology

Together we fight for everyone’s opportunity for a better financial future.

We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future.  We know that reaching this future depends on our actions today.

Like our Purpose Statement, Voya believes in being bold and committed to action.  We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.

Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage – Apply Now

About the Role 

Voya is seeking a technology executive to reshape how people experience benefits administration. This leader will set the direction for the platforms that support enrollment, eligibility, carrier connectivity, and the client, broker, and member experience. The mandate is practical and ambitious: simplify complex journeys, expand digital self-service, and use AI where it matters most. The opportunity is to connect benefits administration to the broader health and wealth story at Voya, empowering employees to take control of their future and protect themselves and their families. The challenge is to modernize the platform without disrupting clients or critical business cycles.

This is a manager-of-managers role leading a globally distributed technology organization across the United States and India. The work sits at the intersection of software, service, data, and customer experience. The successful candidate will know how to turn a complex application portfolio into a more connected, scalable, and intuitive platform, while building confidence with executives, clients, and delivery teams. 

What You Will Do 

Set technology strategy and modernization direction 

• Define and execute a multi-year technology vision and roadmap aligned to business priorities, client needs, and investment capacity. 

• Assess the existing portfolio, establish modernization priorities, and guide teams through legacy-platform transformation without destabilizing the client base. 

• Advance cleaner separation between digital experiences and back-end record-keeping systems while improving API enablement, interoperability, and speed to market. 

• Make and defend build, buy, and partner recommendations, and translate technology tradeoffs into clear executive decisions. 

• Guide a portfolio spanning multiple major platform areas and a broad application landscape with a mix of legacy, modern, and retiring systems. 

Advance AI and automation 

• Champion practical AI opportunities across customer experiences, operations, service, and engineering productivity. 

• Partner with Digital, Data & AI, Product, Legal, Risk, and other stakeholders to evaluate customer-facing AI experiences and associated contractual or governance considerations. 

• Use AI and automation to improve implementation, data quality, exception handling, testing, code modernization, and legacy-system comprehension. 

• Explain AI opportunities, limitations, and investment priorities credibly to business leaders, clients, and delivery teams. 

Lead engineering delivery and platform operations 

• Provide strategic direction for annual enrollment readiness, capacity planning, performance, cutover, and peak execution. 

• Oversee the integration ecosystem, including HCM and payroll inputs, enrollment and eligibility processing, carrier connectivity, and file transmission at scale. 

• Drive service reliability, incident and problem management, technical debt reduction, and an appropriate control posture for a regulated environment. 

• Hold leaders accountable for delivery outcomes while empowering teams to manage day-to-day execution. 

Lead through influence 

• Build trusted relationships with senior executives, Employee Benefits leaders, Product, Digital, Data & AI, infrastructure, cloud, cybersecurity, clients, and distribution partners. 

• Communicate technology strategy and difficult decisions with clarity, including in high-stakes client or partner situations. 

• Operate effectively in a matrixed organization where outcomes depend on collaboration and influence as much as direct authority. 

• Lead, assess, and develop a distributed team across U.S. locations, Voya India, and contractor partners; strengthen leadership capability, talent strategy, and succession. 

What You Will Bring 

Required leadership capabilities 

• 10+ years of progressive technology leadership experience for AVP consideration; 12+ years, including experience leading leaders, for VP consideration. 

• Experience leading a significant software, SaaS, digital platform, fintech, HR technology, insurance technology, or technology-enabled services organization where software and digital experiences are central to the customer proposition. 

• A track record of digital transformation and platform modernization that goes beyond moving systems to the cloud: breaking apart tightly coupled applications, introducing API-first and event-driven integration patterns, reducing technical debt, retiring redundant systems, and improving delivery speed without destabilizing clients or operations. 

• Executive presence and communication maturity to explain technology choices in plain language, challenge assumptions constructively, and build alignment with senior leaders, business partners, clients, and delivery organizations. 

• Experience leading leaders and globally distributed technology teams, setting clear outcomes and accountability while allowing engineering, product, architecture, and operations leaders to own execution. 

• Sound product and investment judgment: the ability to decide what to build, buy, partner on, simplify, or retire, and to connect those choices to customer adoption, service quality, engineering productivity, risk, and growth. 

• Demonstrated experience applying AI, generative AI, machine learning, and intelligent automation within products or platforms, such as guided self-service, personalization, document and data intelligence, exception handling, software development, testing, or legacy-code comprehension. We are looking for practical adoption and measurable outcomes, not experimentation for its own sake. 

• Fluency in modern digital product and engineering practices, including mobile and responsive web experiences, APIs, cloud-native services, platform engineering, DevSecOps, observability, reliability engineering, data-informed product decisions, and secure delivery in a regulated environment. 

• Bachelor's degree in a technical discipline or equivalent relevant experience. 

Relevant domain experience 

• Benefits administration technology experience is strongly preferred, including familiarity with enrollment, eligibility, carrier connectivity, payroll deductions, absence and leave, ACA, or COBRA. 

• Candidates from adjacent HR technology, HCM, health insurance, or insurance technology environments may be considered when their platform and domain experience is transferable. 

• Experience operating through a demanding seasonal or transaction peak is preferred. 

• Broker, consultant, client-facing, or distribution-channel exposure is preferred. 

• Advanced degree is preferred. 

How Success Will Be Evaluated 

• Clarity and credibility of the technology vision and modernization roadmap. 

• Ability to align executives, business leaders, and technology partners around investment priorities and delivery tradeoffs. 

• Improved organizational leadership, accountability, and collaboration across the global team. 

• Progress applying AI and automation to customer, operational, and engineering opportunities. 

• Reliable platform performance and disciplined execution through critical business cycles. 

Candidate Selection 

Finalists may be asked to present a technology vision and roadmap. The exercise is intended to assess strategic thinking, modernization judgment, executive communication, and the ability to build alignment across business and technology stakeholders. 

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Compensation Pay Disclosure:

Voya is committed to pay that’s fair and equitable, which means comparable pay for comparable roles and responsibilities.

The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya offers incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting.

Actual compensation offered may vary from the posted salary range based upon the candidate’s geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

$215,830 - $245,730

Be Well. Stay Well.

Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. Voya benefits are designed to help you do just that. That’s why we offer an array of plans, programs, tools and resources with one goal in mind: To help you and your family be well and stay well.

What We Offer

• Health, dental, vision and life insurance plans
• 401(k) Savings plan – with generous company matching contributions (up to 6%)
• Voya Retirement Plan – employer paid cash balance retirement plan (4%)
• Tuition reimbursement up to $5,250/year
• Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
• Paid volunteer time — 40 hours per calendar year

Learn more about Voya benefits (download PDF)

Critical Skills

At Voya, we have identified the following critical skills which are key to success in our culture:

• Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
• Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
• Team Mentality: Partnering effectively to drive our culture and execute on our common goals.
• Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions.
• Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.

Learn more about Critical Skills

Equal Employment Opportunity

Voya Financial is an equal-opportunity employer. Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law.