AVP- Complex Claims Specialist Business Torts

Who Are We?

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Claim

Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range

$132,800.00 - $219,100.00

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As an AVP, Business Torts Complex Claim Liability Specialist, you are responsible for investigating, evaluating, negotiating, and resolving the most complex and high exposure claims across multiple jurisdictions. Operating with a high degree of autonomy, this role serves as a subject matter expert on complex, litigated, and coverage-disputed claims. You will collaborate and partner closely with business partners, reinsurance, legal counsel, underwriting, and/or leadership to deliver optimal outcomes.

What Will You Do?

• Directly handle the most severe and complex General Liability Coverage B, Technology Errors and Omissions and 1st and 3rd party Cyber claims from initiation to resolution, ensuring compliance with company policies and industry regulations.
• Lead end-to-end investigation of high severity complex claims and conduct thorough coverage analysis, draft reservation of rights and coverage disclaimer letters, and/or assess recovery potential.
• Establish accurate reserves and adjust as needed throughout the claim lifecycle to reflect current and anticipated exposure.
• Evaluate complex liability, damage issues and/or recovery potential, including large data breach, ransomware, business interruption, errors and omissions, defamation/disparagement, anti-trust, unfair competition and privacy claims.
• Manage assigned files from inception through resolution; Actively participate in selection of counsel and entire litigation team, where appropriate. Develop and execute claim resolution and litigation strategies.
• Attend and participate in mediations, arbitrations, pre-trial conferences, and settlement conferences, and negotiate settlements within granted authority levels.
• Identify and assess risk transfer and/or subrogation opportunities, as needed.
• Partner closely with and present to underwriting, internal stakeholders, and leadership teams to provide claims intelligence on emerging risks, coverage gaps, and loss trends.
• Mentor and provide technical guidance to claims professionals.
• Acquire and maintain relevant Insurance License(s) to comply with state and Travelers’ requirements within three months of starting the job.
• Perform other duties as assigned.

What Will Our Ideal Candidate Have?

• Law degree preferred, but not required.
• Ten years of handling complex General Liability, Cyber and Technology Errors and Omissions litigation and/or claims handling experience.
• Active adjuster license where required by state law.
• Experience with claims management systems, with advanced skills in Microsoft Office and enterprise technology systems and platforms.
• Exceptional written and verbal communication skills with the ability to understand, synthesize, interpret, and convey complex information in a simplified manner to multiple stakeholders.
• Demonstrated ability to make independent decisions and handle complex claims, evaluate severe losses, and negotiate settlements strategically.
• Exceptional customer service skills; demonstrated ability to manage relationships with key stakeholders while delivering a consistently positive experience.
• Exceptional attention to detail and organizational skills with the ability to manage a high-volume workload and prioritize effectively.
• Expert-level negotiation and conflict resolution skills with the ability to apply strategic claim handling practices.
• Ability to manage stress, navigate difficult situations, and maintain composure and professionalism under pressure while always taking accountability for decisions.
• Expert level knowledge of insurance principles, policy language, exclusions, and ISO forms with thorough understanding of business line products.
• Strong understanding of state and federal insurance regulations, fair claims practices legislation, and legal requirements; ability to apply this knowledge to complex claims.
• Ability to quickly learn from experience and apply it to new situations with speed and flexibility.

What is a Must Have?

• High School Diploma or GED.
• Seven years of bodily injury liability, property damage liability, or comparable claim related experience.