Business Function
Group Operations enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group Operations, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.
About the role
We are seeking a risk-focused and detail-oriented individual to join our Securities Services Operations team. The role is responsible for overseeing the end-to-end corporate actions lifecycle, with a focus on event watchlist governance, data quality, and control tower oversight. You will drive operational integrity, strengthen controls, manage complex events and escalations, and provide guidance to team members to ensure consistent and accurate execution.
Responsibilities
Corporate Actions Watchlist & Announcement Oversight
- Lead the monitoring of incoming corporate action notifications, SWIFT messages (for example, MT564/MT568) and market announcements across global markets.
- Oversee the corporate actions watchlist to ensure early identification and prioritisation of short-fused, mandatory, voluntary and complex restructuring events.
- Ensure completeness of announcements received from relevant depositories and sub-custodians, with prompt escalation of missing, late or incomplete notifications.
- Provide direction on material or market-sensitive events that may affect client holdings or operational readiness.
Data Scrubbing, Golden Copy & Event Validation
- Oversee the validation and comparison of corporate action terms, conditions, key dates, entitlement ratios and event options against available custodian and market sources.
- Review and approve the resolution of material discrepancies, ambiguous terms or missing critical information under the maker-checker framework.
- Guide the team in determining the validated event record or Golden Copy for downstream processing and dissemination.
- Ensure security static data and verified event details are accurately reflected across core processing platforms and downstream systems.
Control Tower & Exception Management
- Lead the monitoring of operational dashboards and the Corporate Actions Control Tower to track workflow queues, missing messages or files, ageing items and processing bottlenecks.
- Oversee investigation and resolution of STP failures, reconciliation breaks, transmission issues and other processing exceptions.
- Coordinate timely issue resolution with custodians, market agents, Technology and internal operations teams.
- Review operational metrics, exception trends and management reports to identify risks and areas requiring intervention.
Risk, Control & Governance
- Own the day-to-day control framework for the function, including clear maker-checker responsibilities, escalation protocols, evidence retention and audit readiness.
- Act as the primary escalation point for short-fused events, critical discrepancies, missed notifications and material operational issues.
- Lead root-cause analysis and remediation for incidents, control gaps and recurring exceptions.
- Ensure compliance with applicable operational risk, regulatory and internal governance requirements.
- Support Business Continuity Planning exercises and ensure appropriate backup and operational resilience arrangements are maintained.
Team Leadership & Stakeholder Management
- Lead, coach and develop the team, providing work allocation, technical guidance, quality oversight and timely feedback.
- Build cross-functional capability across Watchlist, Scrubbing and Control Tower activities through structured training and knowledge sharing.
- Partner with Operations teams, custodians, Technology and other stakeholders to resolve issues and support consistent Corporate Actions practices.
- Provide clear and timely updates to management on significant events, risks, exceptions and remediation progress.
Transformation & Continuous Improvement
- Drive process standardisation, automation and control enhancements across the Corporate Actions announcement lifecycle.
- Lead or support system enhancements, and implementation of future Watchlist, Golden Copy and Control Tower capabilities.
- Use operational data and exception trends to identify improvement opportunities and strengthen service quality, efficiency and risk management.
- Maintain procedures, controls and training materials to support the evolving CA CoE operating model.
Requirements
- Bachelor’s degree in Banking, Finance, Accounting, or a related discipline with 5 to 8 years of relevant operations experience within Corporate Actions or Custody Operations.
- Strong working knowledge of corporate action event types, SWIFT messaging standards (MT564, MT566, MT568), and depository procedures.
- Familiarity with core banking platforms (e.g., TCS Bancs) is a strong advantage.
- Strong familiarity operational risk mitigation, audit protocols, and control framework management within financial services.
- Strong analytical, data-scrubbing, and problem-solving skills with meticulous attention to detail.
- Proven ability to manage high-pressure operational environments, meet strict market deadlines, and drive cross-functional exception resolution.
- Leadership or supervisory experience in risk management, control functions, or process optimization is preferred.
- Excellent analytical skills with high attention to detail and data accuracy.
- Strong time-management capabilities to thrive in a fast-paced, deadline-driven environment.
- Effective communication and stakeholder management skills to collaborate seamlessly across teams.
Apply Now
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognizes your achievements.
Location:
DBS Asia Hub
Job:
Operations
Schedule:
Regular
Employee Status:
Full time
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